High-Performance Presales Trainer (Inbound Team) – Leadership Role – $70K

About Us

For 25 years, we have been a trusted marketing company in lead generation, matching customers with reliable service providers—one call at a time. Our team takes pride in delivering outstanding customer experience while helping people find the right solutions for their needs.

Role Overview

We’re looking for a high-performing sales professional who is ready to step into a leadership and coaching role.

This is not just a management position—it’s a hybrid hands-on Sales Trainer + Assistant Manager where you will directly impact team performance. You will work closely with the Presales Consulting Manager to develop, coach, and elevate a team of presales consultants, while also supporting day-to-day operations.

This is an excellent opportunity if you:

• Naturally take ownership and lead by example
• Enjoy improving others—not just hitting your own numbers
• Spot inefficiencies and fix them
• If you’re someone who consistently performs at a high level, understands what it takes to meet closing rates/thresholds, and enjoys helping others win, this is the role for you.

What You’ll Do

• Train, Coach, and Elevate the Team (Primary Focus)
• Lead onboarding for new hires and get them trained quickly and confidently
• Coach existing reps to improve:

- Closing rates

- Call control and sales technique

- Lead qualification and accuracy

- Reduction of disputes and errors

• Listen to calls regularly and provide direct, actionable feedback
• Work 1-on-1 with underperforming reps to turn them around
• Share proven sales strategies, talk tracks, and “what actually works”
• Keep operations running smoothly:

- Handle overflow on inbound calls, consulting with potential customers about their service needs.

- Multi-tasker: able to manage calls, enter data, and stay focused under pressure, but also assisting the team and Manager when needed.

- Monitor queue activity and ensure proper workflow

- Check for duplicate or stuck referrals and resolve issues

- Support email and chat channels as needed

- Ensure team adherence to processes and standards

• Help maintain a high-performance, accountable team culture
• Review individual and team performance metrics weekly
• Step in as a leader when the Manager is unavailable
• Assist the Manager with team oversight and execution

Additional Details:

• Basic computer proficiency with solid typing/spelling skills (tests required during hiring process).
• Education: High school diploma, prefer some college or a bachelor’s degree
• Attendance: Consistent punctuality and reliability also required.
• Other: Driver’s license and reliable transportation to commute to our Lakewood office.
• Experience in sales, customer service, and call centers.
• Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person