High School Intern - Teller / Member Services Representative (MSR)

INTERN - TELLER / MEMBER SERVICES REPRESENTATIVE

School Schedule: Monday through Friday; approximately 3pm - 6pm and Saturday's; 9:00am - 1:00pm (weekday start time may vary based on student availability and business needs)

Summer Schedule: Monday through Friday; varies between 8:30 am - 6pm and rotating Saturday's; 9:00am - 1:00pm (approximately 20-30 hours per week)

Hourly Rate: $15.00

Location: 150 - 18th Street SW, Owatonna MN (next to Hy-Vee)

Age Requirements: Must be 15 years or older

Who we are:

At HomeTown Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community. We encourage employee engagement in their career, self-motivation, and self-improvement to continue to learn and grow with the organization.

For over 50 years, HomeTown Credit Union has been leading the charge to offer financial education in our communities and is here to be a trusted partner for financial success. Our staff and volunteers work hard to fulfill this mission every day.

What will you do:

Act as the primary point of contact for members and provide excellent banking services in a professional courteous manner. Support the Credit Union's member centric environment by acting as a liaison between members and other Credit Union staff. Strengthen the Credit Union brand/image by consistently conducting yourself in a professional, friendly, and positive manner.

• Confidentiality of member information is required.
• Process member transactions in an efficient and accurate manner while adhering to Credit Union policies and procedures.
• Maintain an ongoing knowledge of the member services platform such as transactions, account maintenance, online services support, etc.
• Balance personal cash drawer/cash dispenser within cash policy guidelines.
• Assist in balancing the vault and verifying cash deliveries.
• Assist in performing branch opening and closing procedures.
• Assist with daily check processing duties.
• Handle member inquiries and direct inquiries to other staff as appropriate.
• Be knowledgeable of and adhere to all Credit Union policies and procedures.
• Perform other duties as assigned.

What you have:

• Working towards High School Diploma or GED
• Excellent customer service skills
• Collaborative attitude and team player
• Ability to learn new computer software and become proficient.
• Ability to work in an environment of urgency, which demands flexibility and on-the-spot sound decision making.
• Ability to remain professional and courteous with others in stressful, high-pressure situations.
• The ability to work independently, utilizing analytical skills, organizational techniques, and the effective use of time management.
• Detail orientated with the ability to multi-task, prioritize activities and manage change.
• Excellent communication skills, including listening, writing and presentation.

What we offer:

• Professional Growth
• Flexible work schedule
• Scholarship Opportunities
• Paid Time Off