HIV Case Management Supervisor

POSITION SUMMARY

The HIV Case Management Supervisor is responsible for assisting the Manager of HIV Case Management in program management activities including quality management, community collaboration, and contract compliance. This position collaborates with existing HIV service providers, the Kansas City Health Department, the Missouri Department of Health and Senior Services (DHSS), and other community providers to ensure appropriate provision of services.

KC CARE CULTURE CODE

KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:

• Put patients first, always

• Treat all people with dignity, respect, and kindness

• Create safe places for others to share their voice; encourage creativity

• Always strive for improvement; keep learning

• Own your work, action, and mistakes – no one is perfect

• Have fun – work should be fun and we want you to have fun at KC CARE

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Management

• Provides direct supervision to assigned Case Management staff, including recruitment, orientation, day-to-day work assignments, and regular performance evaluations.

• Provides regular supervision to all assigned staff, assigned volunteers, and students to ensure adherences to high professional standards.

• Serves as primary team resource during Affordable Care Act Open Enrollment—serving as resident expert who can assist in trouble-shooting complicated client insurance issues.

• Actively participates in quality improvement projects by implementing and coordinating PDSAs (Plan-Do-Study-Act), as appropriate.

• Assists with case assignments and ensures follow up and documentation in accordance with state case management policies.

• Assists in implementing system changes, under the direction of the Manager of HIV Case Management, when identified through quality management activities, or as directed by MODHSS or KCHD.

• Assists Manager of HIV Case Management in assuring coordination and integration of Ryan White Part A/B Case Management with other KC CARE programs and with the community HIV service delivery system including the care and prevention programs.

• Actively participates in Ryan White Part A case management and supervisor meetings as required by contract.

• Assists Manager of HIV Case Management in assuring coordination and integration of Ryan White Part A/B Case Management with other KC CARE programs and with the community HIV service delivery system including the care and prevention programs.

• Actively participates in HIV regional planning council and serve on a sub-committee.

• Serves as the secondary resource with the Kansas City Missouri Health Department and State Service Coordination system related to services provided by KC CARE HIV Case Management programs (*Manager HIV Case Management is primary liaison).

• Assists with the coordination and facilitation of KC CARE’s Multidisciplinary Team meetings.

• Performs other duties as assigned by Manager, Department Director, or senior staff members when required for the smooth operation of the clinic and/or its administrative functions.

Risk Management and Compliance

• Provides oversight to all elements of HIV Case Management to assure compliance with federal, legislative, programmatic, and contractual requirements.

• Ensures compliance with Ryan White Case Management policies and procedures.

• Performs, at minimum, quarterly chart audits for assigned staff to assure quality service and system compliance.

• Assists in implementing agency policies and procedures and supports staff adherence to agency policies and procedures.

LEADERSHIP COMPETENCIES

People Management - Identifies strengths and weaknesses, evaluates workloads, and splits tasks among team members accordingly; accurately identifies and responds to the expression of feelings to prevent conflict and develop relationships to provide the psychological safety needed to thrive in the workplace; clearly defines employee roles and responsibilities; establishes common ground while also nurturing individual talents, meaningfully connecting teammates in ways that encourage further interaction; sets standards for communication and models those behaviors; leads by example.

Operations Management - Directs and guides operations in alignment with the KC CARE’s overall mission, vision, and culture code; ensures the execution of efficient processes to maximize KC CARE’s resources.

Strategic Leadership - Balances the day-to-day with future plans; creates better processes and solutions and motivates others to do the same; creates teams that support strategic initiatives and propels them forward; effectively communicates strategies internally and externally; creates a culture to support strategies and provides mechanisms to implement them; fosters buy-in and enthusiasm with employees.

MINIMUM REQUIREMENTS

• Master’s degree in social work or a Master’s degree in any field with case management experience
• Three years’ progressive management experience, including program planning, staff supervision, and quality management responsibilities

PREFERRED REQUIREMENTS

• Social work license in the State of Missouri

• Two years’ experience in interdisciplinary coordination of client services among programs and providers
• Working knowledge of HIV, systems of care, and HIV-related stigma

WORKING CONDITIONS AND DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.

Physical Demands

While performing duties of this job, employees are regularly required to set, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department.

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.