HOA Manager

Job Description

• HOA Manager - Community Management will report to the General Manager assisting managing and execute appropriate strategies and annual operating plans. Should be a highly skilled Community Manager with proven experience in in managing mixed use properties in large numbers, adept in budgeting, auditing, facility management, and asset management.

Responsibilities

1. Assist in developing, managing, and executing appropriate strategies and annual operating plans.
2. Effectively oversee day-to-day operations of residential, commercial, and mixed-use properties in line with Standard Operating Procedures and government regulations.
3. Prepare regular reports on progress, audits, and inspections, and recommend improvements in community development plans.
4. Manage and resolve resident, owner, and tenant complaints daily; handle escalated issues in coordination with landlords, ensuring satisfaction and compliance.
5. Supervise and support staff, review performance, evaluate results, and ensure effective team delivery across Portfolio Manager, Customer Service Executives, Facility and Finance Team.
6. Coordinate closely with internal departments (Finance, Facilities Management, etc.) to ensure seamless operations, timely issue resolution, and upkeep of common areas, infrastructure, and amenities.
7. Ensure processes is followed and enhance productivity, customer service, and resident satisfaction.
8. Implement, update, and enforce community rules, regulations, and governing documents, ensuring compliance with laws and best practices, maintain resale/governing document records when applicable.
9. Ensure and manage Owners Committee (OC) meetings, including preparation and circulation of agendas, reports, and minutes ensure action points, trackers, and timely communication with residents and the OC.
10. Maintain professional and responsive communication with homeowners, board members, and residents through various channels (customer service portals, CAFM, newsletters, monthly/quarterly reports, awareness campaigns, surveys, and emergency alerts).
11. Ensure the team is maintaining an annual calendar covering community activities, elections, committee meetings (minimum four per year), events, and project timelines.
12. Liaise with relevant departments to support the planning and delivery of community events, programs, and association activities.
13. Ensure compliance with all Standard Operating Policies and Procedures (SOPPs).
14. Remain available during weekends or emergencies (on-call) to provide prompt support and resolution.
15. Carry out any additional tasks or responsibilities assigned by the General Manager in support of company objectives..