Holiday Homes Guest Relations Officer

We are looking for Guest Relation Officer (English - Arabic Speaker) to provide high-quality service to our Holiday Homes.

In this role, you should be an excellent communicator who can stay positive. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our guests.

Job description

Undergraduate / college degree (Preferred)

Previously worked at a Holiday Homes company (at least 2 year of experience)

Has experience with Property Management softwares like Hostaway or Guesty

Has experience and familiar with Airbnb, Booking.com, Bayut, and Dubizzle

Familiar with DTCM regulations and filings

Lives in Mainland Dubai or relatively close

Speaks good English and Arabic

Good sales and communication skills, pays close attention to detail

Should have a driving license- we will sponsor the fuel

Willing to work on a flexible schedule

People's person, excellent communication and organization skills

Hospitality related experience and knowledge in hospitality industry standard

A customer-oriented and professional attitude

Motivated and proactive

Job functions include but not limited to:

1. Managing guest check ins and checkouts

2. Guest relations and communications

3. Uploading listings on Airbnb, booking.com

4. Coordinate property management like cleanings and maintenance with respective teams

Job Type: Full-time

Pay: Up to AED3,500.00 per month

Application Question(s):

• Are you comfortable working under pressure?
• Have you previously worked in a fast-paced environment like Dubai?
• Are you willing to work long hours or handle urgent tasks when needed?
• Can you handle guest or client issues during stressful situations?