Holiday Homes Housekeeping Operations Manager

Job description:

HOLIDAY HOMES HOUSEKEEPING OPERATIONS MANAGER

Arabnb Vacation Homes — Housekeeping Division

Dubai, UAE | Full-time | AED 5,000–6,000/month + performance bonuses | Visa sponsorship provided

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ABOUT THE ROLE

Arabnb Vacation Homes is launching a dedicated in-house housekeeping operation to service our growing portfolio of 35+ short-term rental apartments across Dubai. We are looking for a hands-on Operations Manager to build this division from the ground up.

This is not a hotel housekeeping position. You will manage cleaning operations across 15+ residential buildings in two distinct zones of Dubai, coordinating multiple teams and running logistics for daily turnovers with tight time windows. You will have significant autonomy and direct ownership of the operation.

This is a ground-floor opportunity. As the portfolio grows toward 100+ units, this role grows with it.

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WHAT YOU WILL DO

Build & Lead Teams

• Recruit, train, and manage two cleaning teams (Team A: Downtown/Business Bay, Team B: JBR/Marina/Palm)
• Hire and supervise a team supervisor for each zone
• Build team culture focused on reliability, speed, and quality

Run Daily Operations

• Plan and coordinate daily cleaning schedules across 15+ buildings based on guest check-in/check-out data
• Manage logistics: route planning, team deployment, equipment and supply distribution
• Ensure all checkout cleans are completed within the 11 AM – 3 PM turnover window
• Oversee in-stay servicing, deep cleans, and ad-hoc guest requests
• Coordinate with our holiday homes operations team for seamless guest experience

Maintain Quality Standards

• Implement and enforce SOPs for all cleaning types
• Conduct regular property inspections and quality audits
• Manage photo documentation and before/after verification for every clean
• Handle guest complaints related to cleanliness

Inventory, Warehouse & Laundry Management

• Own the central warehouse operation: ensure it is organised, stocked, and audit-ready at all times
• Manage full linen lifecycle: track inventory by unit type, monitor condition and damage (stains, wear), coordinate timely replacements, and maintain par stock levels so no unit is ever short
• Coordinate daily laundry logistics: schedule pickups and deliveries with external laundry providers, verify returned linen counts and quality, flag discrepancies immediately
• Track cleaning supplies, chemicals, amenities, and consumable stock levels; manage reordering to prevent shortages while controlling costs
• Supervise a warehouse assistant and ensure clear processes for receiving, sorting, storing, and dispatching inventory to teams daily

Budgeting & Reporting

• Track and control operational costs within budget targets
• Deliver weekly performance reports to company directors covering quality scores, completion rates, cost per clean, inventory status, and team productivity

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WHO YOU ARE

Required:

• 2–4 years in housekeeping management (short-term rentals/serviced apartments preferred; hotel experience acceptable with strong logistics skills)
• Proven ability to build and manage teams of 8–15+ people
• Strong logistics and planning — coordinating multiple teams across scattered locations
• Experience with inventory management, vendor relationships, and operational budgets
• Comfortable with WhatsApp, scheduling apps (Turno or similar), photo documentation, Excel/Google Sheets
• Excellent English communication (written reports required); Arabic/Hindi/Urdu a strong advantage
• Valid UAE driving license

Preferred:

• Direct experience with STR/holiday home turnover cleaning in Dubai
• Familiarity with Downtown, Business Bay, JBR, Marina, Palm Jumeirah
• Experience with Property Management Systems (Guesty, Hostaway, or similar)
• Background in setting up new operations from scratch — we want a builder, not just a maintainer

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WHAT WE OFFER

• AED 5,000–6,000/month competitive salary
• Performance bonuses tied to quality, efficiency, and growth milestones
• Full visa sponsorship
• Growth trajectory: as the portfolio scales toward 100+ units, so does your role and compensation
• Direct working relationship with company directors
• Established SOPs, quality frameworks, and technology stack ready to implement

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ABOUT US

Arabnb Vacation Homes manages 35+ premium short-term rental properties across Dubai's top locations. We are actively growing to 60–80 units within 12 months and building a dedicated housekeeping division to deliver a consistent 5-star guest experience.

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HOW TO APPLY

Submit your CV highlighting your housekeeping management experience, team size managed, and any STR/serviced apartment experience.

In your application, briefly describe: How would you organize two cleaning teams to cover 30+ apartments across 15 buildings with checkouts happening between 11 AM and 3 PM?

We are specifically looking for candidates who think in terms of logistics, systems, and team-building — not just cleaning.

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Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Work Location: In person