Holland Zeeland Admin Assistant

JOB TITLE: Holland/Zeeland Admin Assistant

DEPARTMENT: Holland/Zeeland Local Office

SUPERVISOR: Holland/Zeeland Local Director

SUPERVISES: NA

STATUS: Part-time / 20-24 hrs/week

LOCATION: Holland Zeeland

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ABOUT SINGLE MOMM

Single MOMM is a nonprofit organization headquartered in Traverse City, Michigan, serving single moms and their families. Since 2008, Single MOMM has successfully helped guide single moms to healthy independence through our Mentorship 360 program, Acquire Classes, reVIVE and INpower Courses, and Event Nights. We pride ourselves on four key values: Be the Good Coffee, Wear the Velveteen, Respect the Switchbacks, and Be the Hands & Feet. You can find these values at www.singlemomm.org.

Our core values are an intrinsic part of who we are. Along with our Employee Handbook, these core values provide guidance as to the environment we are committed to creating, the goodness of Christ we operate in, and the value we place on every employee and mom. At Single MOMM, we are all imperfect; we believe we are in desperate need of our Savior, Jesus Christ, and that through him, we can be His hands and feet to others. We expect every employee to exhibit our core values and seek to love others as Christ loves us.

Each employee must be in agreement with our Statement of Faith.

JOB SUMMARY
Through high-level organizational abilities, strong communication skills, and servant-heartedness, this position supports the Local Director, relationally invites single moms into the community, and ensures the execution of operational functions.

Major Job Functions

Direct Ministry

“Connecting” includes welcoming single moms with a listening ear, guiding them to resources, connecting them to next steps, responding to communications, and interacting with them at events, gatherings, classes, and/or courses.

- Welcome single moms into SM office space.

- Kindly listen to new single moms as they come in for the first time and walk them through the welcome process when the Program Assistant is not available.

- Warmly answer the phone, make relational phone calls to encourage and inform single moms.

- Respond to Facebook messages and/or route messages to appropriate staff.

- Respond to Community Text messages and/or route messages to appropriate staff.

- Manage writing of birthday, encouragement, and “just because” cards to single moms.

- Assist in facilitating classes and courses.

- Assist in Event Nights.

- Assist with Single MOMM Camp Experiences.

Ministry Support

“Taking care of business” includes purchasing, administration, communication (internal), data management, and office management.

- Adhere to all SM values, policies, and procedures, and maintain professionalism concerning office hours, dress, conduct, and time management.

- Provide clear, prompt, appropriate, and professional communication to everyone involved in ministry.

- Manage single mom communication drip line.

- Manage purchasing and classification of expenses.

- Manage the office and Beth Coffman Library inventory.

- Manage and create RSVP lists.

- Process gift cards, gift in kind, and receipts.

- Manage data entry needs for Bloomerang (contact management system) and pull reports (volunteer info, single mom info, community/church info, and mentorship notes).

- Maintain accurate information on single mom families, leaders, and donors for local area records/metrics.

- Create and maintain a resource board for single moms.

- Communicate with HQ for IT assistance and policy/procedure assistance.

- Communicate all office maintenance needs to City on a Hill.

- Manage janitorial needs/contractor.

- “Own” the condition of the office: ensure a welcoming environment, coffee ready, clean atmosphere, kitchen appropriately stocked, and any office needs attended to.

- Ensure office hours are always posted and correct on signage and online.

- Ensure the voicemail for the office phone is up to date.

- Create/print administrative support pieces for programming and office needs via Canva.

- Reserve lodging and rentals when necessary.

- Maintain the local maintenance log for SM vehicle.

Communication

- Schedule and post-Facebook needs.

- Communicate with community members and single moms through professional emails.

- Create and schedule Community Text Platform messages.

- Manage online/website communication needs.

- Answer phones with excellent phone skills.

- Direct all complaints/concerns to Program Assistant and/or Local Director.

Training

- Participation in SM staff meetings, staff development days, and staff retreats.

- Participation in additional training or experiences when deemed necessary.

- Participate in programs designed for personal spiritual maturity or personal enrichment.

JOB QUALIFICATIONS

- High School Diploma or GED

- Preferred Education: college, trade, certificates, or ministry classes that pertain to the talents needed to perform these job functions.

- Proven organizational skills.

- Efficient in Microsoft Office.

- Excellent in online learning of new software systems (Canva, Asana, SharePoint, etc.).

- Computer efficient in data entry, online event management systems (Eventbrite), texting platforms, social media, etc.

- Proven relational skills with both kids and adults.

- Ability to communicate in a way that makes others feel heard and deeply welcomed.

- A call to minister to the hearts of single mom families.

- Demonstrated verbal and written communication skills.

- Ability to maintain confidentiality.

- Aligned with SM Core Values (be the good coffee, wear the velveteen, respect the switchbacks, be the hands and feet).

- A personal relationship with Jesus Christ.

PAID HOLIDAYS

The following dates are paid based on normal working hours/days:

- Memorial Day

- Independence Day

- Labor Day

- Good Friday

- Thanksgiving Day

- Day after Thanksgiving

- Day before Thanksgiving

- December 24-January 2

PHYSICAL REQUIREMENTS

Maintain dexterity, vision and coordination sufficient to perform essential functions

Ability to sit for extended periods of time for 6-8 hours a day

Requires the ability to be mobile (including walking, bending, squatting, crouching, twisting, kneeling, reaching, etc.

Ability to lift totes and objects needed for events and general office usage.

TO APPLY

Please send your cover letter and resume to Kara Terpstra at kara@singlemomm.org with the subject: Application for HZ Administrative Assistant.

Last modified March 2026

Pay: $19.00 - $22.00 per hour

Benefits:

• Paid time off

Work Location: In person