Home Delivery Lead

1. Responsible for Jio Home Delivery (JHD) in Branch Operation

2. Manage and supervise various outbound channels to ensure high service, levels for JHD customers

3. Recruit, train & deploy outbound direct sales agents in Jio center (Branch) area as, per the given target

4. Monitor refresher training on JHD process and product knowledge to agents

5. Drive Lead Acceptance & Lead Delivery on day to today basis

6. Ensure JC Level Master Configurations on JHD platform - Agents, Stores, PIN Codes, Products

7. JC territory planning to ensure 100% manning coverage

8. Supervise and manage General Trade & Own Store promoters (XDSS) for Home Delivery

9. Propose improvements to ensure augmented customer experience

10. Monitor and gather competition/industry, initiatives, policies, and best practices.

Job Types: Full-time, Permanent

Pay: ₹575,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person