Home Energy Sales & Operations Coordinator

Job Summary

AI Greenhome HVAC & Insulation is a growing home energy company serving homeowners throughout New York. We specialize in high-efficiency heat pumps, HVAC systems, insulation upgrades, air sealing, and energy rebate programs.

We are seeking a highly organized, customer-focused Home Energy Sales & Operations Coordinator to support our growing business. This role combines customer communication, sales support, project coordination, scheduling, and rebate administration.

The ideal candidate enjoys working with people, solving problems, and keeping projects moving efficiently from initial inquiry through installation and project completion.

Responsibilities

• Respond to incoming customer inquiries by phone, email, and text
• Follow up with homeowner leads from Facebook, Google, referrals, and other marketing channels
• Schedule consultations, home assessments, and installation appointments
• Assist with proposal preparation and customer follow-up
• Coordinate project schedules with installers, subcontractors, and homeowners
• Maintain accurate customer records within CRM systems
• Assist with utility rebate and incentive applications, including NYS Clean Heat and other energy-efficiency programs
• Communicate project updates to customers and ensure an excellent customer experience
• Support day-to-day business operations and process improvements

Qualifications

• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Customer service or sales experience preferred
• Comfortable using CRM software, Google Workspace, and basic office technology
• Ability to manage multiple projects and priorities simultaneously
• Detail-oriented and proactive problem solver

Preferred Experience

• HVAC, insulation, construction, or home improvement industry experience
• Project coordination or operations experience
• Customer relationship management (CRM) experience
• Energy-efficiency or utility rebate program experience
• Bilingual English/Chinese or English/Spanish is a plus

Compensation & Benefits

• Competitive hourly pay
• Performance-based bonuses
• Paid training
• Career growth opportunities
• Flexible work environment
• Opportunity to grow with a rapidly expanding company

Pay: $25.00 - $35.00 per hour

Work Location: In person