Home Lending Encompass System Analyst

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

We’re looking for a motivated and detail-oriented Entry-Level Business Analyst to join our team and support the Encompass Loan Origination System (LOS). This is a great opportunity for someone eager to learn the ins and outs of mortgage technology and grow into a specialized role within lending operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Learn and assist with the configuration and maintenance of Encompass settings, including loan templates, input forms, and business rules.
• Help troubleshoot basic system issues and escalate more complex problems to senior team members.
• Support the documentation of workflows, system updates, and training materials.
• Collaborate with team members across departments to understand business needs and help translate them into system updates.
• Participate in testing new features, updates, and integrations within Encompass.
• Assist with user support and training for new staff or system changes.
• Act as backup to Help Desk as needed.
• Contribute to system improvement projects:
  • Create proprietary data extract scripts to retrieve Encompass data for other 1st Security Bank of Washington Departments.
  • Build, test and document new features, processes, and workflows for loans.
  • Design and implement new screens, calculations, and permission structures.
  • Write form-based code within Encompass due to custom workflow implementation.
  • Assist with Encompass Web development
• Maintain business rules for data entry, workflow progression and regulatory compliance as requested by each business group.
• Assist with researching resolutions and troubleshoot Encompass issues that are escalated from the Help Desk.
• Fulfill special tasks assigned by the manager when needed.

BENEFITS AND PERKS

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE

• BA in Business or BS in Finance with Minor in Computer Science or BS in Computer Science.
• Experience in maintaining data, defining operational processes, and partnering across departments.
• Self-initiator, high performing goal driven.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Must demonstrate a high level of organization, attention to detail, and thoroughness.
• Knowledge of Software Development Life Cycle.
• Strong customer service and interpersonal skills.
• Ability to manage active initiatives, including support and project-related tasks.
• Experience working on projects that significantly impact business operations.
• Comprehensive understanding of the mortgage industry life cycle, loan products, and policies.
• Proficiency in VB.net or C# and experience in Visual Studio and JavaScript development.
• Must be able to handle pressure situations and meet deadlines.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing to interact frequently with the general public.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.