Home Office Claims Consultant Manager

Do More…

Surrounded by the giants of the property and casualty insurance industry, California Casualty has stood in stark contrast to its competitors for close to eleven decades. With a mission to protect the individuals that serve our communities, and a tight-knit culture stemming from its family ownership, working for California Casualty provides caring and skilled individuals with the opportunity to put down roots and leave work knowing they’ve done more for those who do so much.

Owned and operated by the Brown family since 1914, California Casualty writes personal lines home and auto insurance for firefighters, educators, law enforcement, and nurses. In addition to its customer first focus, California Casualty also provides its group-member with unique policy features and affinity-based pricing. In line with the mission and values mentioned above, California Casualty is currently looking to add to its existing team with a Home Office Claims Consultant Manager and we hope that might be you!

The Home Office Claims Consultant Manager plays a critical leadership role within Claims, overseeing the Claims Consultant function and partnering closely with Service Centers to ensure consistent, high-quality, and compliant handling of complex claims. This role blends deep technical expertise, strong people leadership, and sound strategic judgment to protect our customers while preserving the organization’s financial strength.

Responsibilities:

• Lead the day to day operations of the Claims Consultant unit, ensuring timely, accurate, and compliant handling of complex and high exposure claims.
• Provide expert guidance and decision making on claims that exceed Service Center authority, including coverage interpretation and application of policy language within a complex legal and regulatory environment.
• Serve as a trusted advisor to Service Centers by consulting on claims operations, addressing escalated concerns, and recommending process improvements that enhance quality, efficiency, and customer outcomes.
• Leads and participates in strategic round table reviews of claims in collaboration with Claims leadership to evaluate strategy, exposure, and risk in support of sound outcomes.
• Plan, conduct, and oversee procedural and special audits of Service Centers to evaluate compliance with company policies, procedures, and regulatory standards.
• Present audit and quality assurance findings and insights to leadership, and partner with stakeholders to drive corrective actions and continuous improvement.
• Champion a culture of continuous improvement across claims and quality assurance by identifying inefficiencies, evaluating emerging practices, and implementing innovative solutions that enhance quality, compliance, efficiency, and customer outcomes while protecting the company’s financial integrity.
• Recruit, develop, and retain a high performing team by setting clear expectations, aligning goals, providing regular feedback, and supporting professional development.
• Champion policy development and ensures alignment and compliance across teams
• Foster a culture of trust, accountability, and continuous improvement aligned with California Casualty’s values and commitment to service excellence.
• Perform additional duties as needed, including supporting cross functional initiatives, training, mentoring, and temporary higher level responsibilities for developmental or business needs.

Business Experience:

• Eight or more years of personal lines claims experience
• Five or more years more years of supervisory experience in a personal lines claims environment or related leadership, mentoring, coaching, or training role.
• Experience handling personal lines claims in the State of California
• Demonstrated experience in personal lines claims handling, including litigation, complex coverage analysis and high exposure claims
• Experience partnering with operational teams and influencing outcomes across multiple locations or functions
• Audit, compliance, or quality assurance experience within a claims environment preferred
• Ability to obtain and maintain required state insurance licenses.
• Professional insurance designations such as AIC, FCLA, SCLA, or CPCU are preferred.

Skills & Knowledge

• Strong knowledge of insurance policy interpretation, claims best practices, and regulatory considerations
• Proven decision making and risk assessment skills with the ability to balance customer impact and financial integrity
• Effective leadership, coaching, and communication skills capable of influencing at all levels of the organization
• Analytical mindset with a focus on process improvement and operational excellence
• Ability to manage multiple priorities in a fast paced, evolving environment

Education:

• High school diploma (bachelor’s degree preferred)

The pay range for this position is $103,168 - $165,110 annually; however, base pay offered may vary depending on job-related knowledge, skills and experience. The company also offers a full range of medical, financial and other benefits, including eligibility for the company’s performance sharing plan and paid time off such as holidays, vacation, sick and personal holidays.

California Casualty is an Equal Opportunity Employer

Pay: $103,168.00 - $165,110.00 per year

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Work Location: Remote