Home Services Manager (Needham, MA)

Who We Are

Hassle Free Home Services was born out of a realization that homeownership came with its share of surprises – a never-ending to-do list, constant maintenance, and unexpected upgrades. Since 2003, we've assisted hundreds of homeowners with a simple motto: “one call solves it all.” Our monthly home maintenance and management services are designed to let homeowners reclaim their precious free time. Join our passionate team in our shared mission to create lifelong relationships with our members, transforming homeownership into a truly hassle-free experience.

About the Role

The Home Services Manager is responsible for overall management of our members' homes. You will build a trusted relationship with our members, ensuring their household priorities are met and living in their home is truly Hassle Free. To do that, you will work closely with our internal team of technicians and partners, providing excellent service at every step of the customer journey. A high level of home maintenance knowledge is required for this role (ex. a customer says their garbage disposal isn't running - what might the technician need to do to troubleshoot?)

What You'll Accomplish

• Make great first impressions with our members by leading on-site, onboarding visits in members' homes
• Manage 70-80 member relationships with the utmost care and attention to detail
• Win project business on behalf of our members (e.g. driveway reseals, HVAC systems, windows)
• Build and maintain positive vendor relationships for sub-contracted services
• Proactively communicate with members regarding repairs, projects and scheduling
• Hold our technicians accountable to the repair lists set by our members
• Solve member issues and challenges in a timely and member-centric manner

Candidate Qualifications

• Account management and/or sales experience
• Superb communication skills with clients, team members and management
• Strong working knowledge of home maintenance practices and trends required
• Experience in home construction, real estate, trades, or other related fields preferred
• Extroverted personality - you truly enjoy working with people
• Highly comfortable with technology (Google Apps, Excel, our Proprietary Software)
• Self-motivated, problem solver
• Ability to learn quickly on the job

Benefits

• Salary: Up to $75,000/year (commensurate with experience)
• Health/vision/dental insurance
• PTO
• This position is based in the Boston MetroWest region.

Indeed tags: #hp