Home Spa Sales/Marketing & Operations Managers

Job description

***PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE IN THE HEALTH, MASSAGE AND/OR WELLNESS SECTOR***

***PLEASE DO NOT APPLY IF YOU ARE NOT CURRENTLY IN THE HEALTH, MASSAGE, AND/OR WELLNESS SECTOR***

Operations & Office Manager — Novus Wellness (Dubai)

Full-time | Dubai | Premium Wellness Service

Novus Wellness is Dubai’s leading mobile wellness brand, delivering premium massage and wellness experiences directly to clients’ homes, hotels, and offices. We are looking for a highly organized, confident, and service-driven Operations & Office Manager to oversee daily operations, manage client communication, and support the growth of our brand.

What you’ll do

The Operations & Office Manager is the central coordinator of the business—ensuring smooth day-to-day operations, managing therapist schedules, handling client communication, and supporting sales and marketing activities. This role requires excellent English communication, strong people management skills, and the ability to multitask in a fast-moving environment.

Key Responsibilities

• Operations & Scheduling
• Manage daily therapist schedules, bookings, and route optimization
• Ensure smooth coordination between clients and therapists
• Monitor punctuality, performance, and service quality
• Maintain operational checklists, SOPs, and internal workflows
• Client Communication & Sales
• Confidently handle inbound calls, WhatsApp messages, and booking inquiries
• Convert leads into confirmed bookings through strong communication and sales skills
• Provide exceptional customer service, ensuring every client feels valued
• Handle follow-ups, feedback, and service recovery when needed
• Team & People Management
• Oversee therapist attendance, performance, and professionalism
• Support onboarding, training coordination, and daily team communication
• Maintain a positive, disciplined, and high-performance culture
• Social Media & Digital Coordination
• Post updates, stories, and announcements across WhatsApp, Telegram, Facebook, and Instagram
• Respond to social media inquiries and messages promptly
• Assist with basic content coordination (photos, captions, scheduling)
• Administration
• Maintain records, reports, and operational documentation
• Support invoicing, petty cash, and basic financial tracking
• Ensure the office environment is organized and efficient

Requirements

• Minimum 5+ years of experience in a similar position, with a health/massage/wellness company
• Excellent spoken and written English
• Female with a background/understanding of massage/wellness services
• Previous experience in spas, hotels, or home massage services is a strong advantage
• Strong people management and interpersonal skills
• Outstanding time management and multitasking ability
• Confident phone communication and proven sales experience
• Experience with social media posting and messaging platforms (WhatsApp, Telegram,

Facebook, Instagram)

• Professional, reliable and comfortable working in a fast-paced environment
• Experience in wellness, hospitality or service-based businesses is an advantage

What we offer

• Competitive salary package (Basic + Performance Related Bonus)
• UAE residence visa & medical insurance fully sponsored
• Fully paid, high-quality staff accommodation
• Company transportation provided
• Ongoing training and career growth opportunities
• Work with an upscale, appreciative client base

If you are a talented individual who thrives on making people feel amazing, we want to hear from you!

To apply, send your CV, recent photo and copies of your certifications to contact@novuswellness.ae with the subject “Office/Operations Manager Application – [Your Name]”.

We look forward to welcoming you to the team!

Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

• Do you have experience in the Massage/Wellness sector?
• Are you currently employed and/or do you previously have experience as a Massage/Spa facility supervisor/assistant manager/manager?