Hospice Clinical Liaison

Overview
Join our compassionate healthcare team as a Hospice Clinical Liaison, where you will serve as a vital bridge between patients, families, and healthcare providers to ensure seamless access to hospice services. This dynamic role involves building strong relationships within the community, assessing patient needs, and coordinating care plans that prioritize comfort and dignity. Your expertise will help us deliver personalized end-of-life care that truly makes a difference, all while fostering trust and understanding with those we serve. If you thrive in a fast-paced environment and are passionate about providing empathetic patient-centered care, this is the opportunity for you!

Duties

• Act as the primary point of contact for referral sources, hospitals, nursing homes, and community organizations to promote hospice services.
• Conduct comprehensive patient assessments, including vital signs, medical history review, and physiological evaluations to determine eligibility for hospice care.
• Educate patients and families about hospice options, benefits, and the care process with clarity and compassion.
• Collaborate with interdisciplinary teams to develop individualized care plans aligned with patient needs and goals.
• Facilitate discharge planning by coordinating with hospital staff, case managers, and outpatient providers to ensure smooth transitions into hospice care.
• Maintain detailed documentation of patient interactions, assessments, and referrals in medical records while adhering to HIPAA regulations.
• Engage in utilization management by evaluating diagnostic evaluations and supporting appropriate case management strategies for optimal patient outcomes.

Requirements

• Proven experience in critical care settings such as ICU, emergency medicine, or trauma centers; Level I or Level II trauma center experience highly preferred.
• Strong background in hospital medicine, post-acute care, or outpatient clinics with familiarity in inpatient and outpatient settings.
• Knowledge of medical terminology, physiology, diagnostic evaluation procedures, and medical records management.
• Experience with discharge planning, intake processes, case management, and utilization management within acute or post-acute environments.
• Excellent patient service skills combined with the ability to assess complex medical cases involving geriatrics, behavioral health, pediatrics (PICU), or infectious disease care.
• Ability to navigate hospital experience including emergency room procedures and managed care protocols effectively.
• Familiarity with HIPAA compliance standards and medical-surgical practices essential for maintaining confidentiality and delivering high-quality patient care.
• Strong communication skills to educate families and collaborate across multidisciplinary teams effectively. Join us in delivering compassionate hospice services that honor each patient's journey! We are committed to supporting your professional growth while providing meaningful work that impacts lives profoundly.

Pay: $67,890.40 - $81,760.48 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: Hybrid remote in San Antonio, TX 78216