Hospital Care Manager, RN

UNITE HERE HEALTH serves over 200,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

This is a Nevada Health Solutions (Culinary Health Fund) position

This is a work from home job, with the exception of daily site visits to local hospitals.

The Medical Management department is participant focused and strives to provide the best possible care for the participants through Utilization Review and Utilization Management services, Care Coordination and Outreach. The Department is designed to ensure the delivery of high-quality, cost-efficient healthcare for our participants and families through coordinating care, providing detailed discharge plans, advising participants of different programs available and providing face-to-face and telephonic education.

The purpose of this position is to ensure that the Fund’s philosophy of assisting patients to receive the best quality care in the appropriate setting is accomplished. The Hospital Care Manager is responsible for conducting utilization management activities in accordance with Utilization Management policies and procedures. While providing concurrent utilization review, the Hospital Care Manager will collaborate with the medical team and participants in the acute hospital and lower level of care settings to help guide them through the continuum of care. The Hospital Care Manger will assess, plan, implement, coordinate, monitor, and evaluate care options and services to meet our participants’ health care needs. In conjunction with the Transition Care Coordinator team, this position is responsible for ensuring that the discharge plan is achieved in a timely manner and effectively meets the patients’ needs.

ESSENTIAL JOB FUNCTIONS AND DUTIES

Provide Utilization Review within URAC timelines and expectations
Work with participants of all ages in the acute hospital and lower level of care settings (LTAC, SNF, Rehab) to help them through the continuum of care
Responsible for continuous communication with all parties involved in the plan of care and decision-making to determine medical necessity and appropriateness of care for service utilization and expense
Must follow all hospitals policies and procedures
Daily driving within the Las Vegas Metropolitan area based upon assignment. Driving on Fund business and/or authorized to drive a Fund-owned or –leased vehicle
Redirect care to contracted service providers per guidelines
Daily communication with attending physicians regarding treatment and discharge planning needs
Participate in weekly Medical Rounds with Medical Director and team
Provide the necessary interventions to assure effective and efficient discharge planning
Research patient issues, barriers to care and report findings to management
Coordinate and attend family conferences for difficult discharge planning i.e., hospice, long term care, non-compliance
In conjunction with the hospital staff, coordinate hospital to hospital transfers
Maintain comprehensive, accurate and up-to-date record of patient care
Identify delays in care and send to physician reviewer for medical necessity review
Identify quality issues and refer to the Quality Committee for review
Assist management in development of protocols and procedures as they relate to UM/CM
Assist with on boarding and training new staff
Participate in the weekend on call rotation
Perform benefit education to participants and providers
Sets goals and achieve measurable results
Contributes ideas to plans and achieving department goals
Exemplifies the Fund’s BETTER Values and professional effectiveness dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
Performs other duties as assigned within the scope of responsibilities and requirements of the job
Performs Essential Job Functions and Duties with or without reasonable accommodation

ESSENTIAL QUALIFICATIONS

Years of Experience and Knowledge

Minimum 3 years’ experience in a hospital environment or equivalent required
Experience with Case Management and Managed Care preferred

Education, Licenses, and Certifications

Associate's degree in Nursing required
Preferred: Bachelor’s degree in Nursing
Required: Valid, unrestricted state driver’s license
Personal vehicle registration and insurance
Unrestricted active RN License in the State of Nevada
Preferred: CCM certification
Willingness and ability to obtain a license in other States as may be required by the Fund

Skills and Abilities

Microsoft Office skills (PowerPoint, Word, Outlook)
Microsoft Excel skills
Preferred fluency (speak and write) in Spanish
Excellent written and verbal communication skills
Excellent interpersonal skills – ability to express compassion and balance the emotions with business needs
Strong analytical skills
Communicate clinical information to non-clinical individuals
Manage competing deadlines and multiple projects in a fast-paced environment

Salary range for this position: Salary: $93,900 - $117,300. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as a remote opportunity, with daily in person visits to local hospitals.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, Pension, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).

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