Hospital Operation Manager / Center Head (Rajkot Location)

 Ensure smooth functioning of all healthcare operations in the assigned hospital.

 Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.

 Handling the revenue of the hospital.

 Ensure smooth functioning of the assigned branch.

 Tracking branch performance.

 Focus on patient satisfaction and quality.

 Credit billing status to be monitored. Pending AL’s to submission of bills.

 Checking of Counsellors reports daily for Advise Vs Converted / Counselled.

 Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.

 Report to be submitted to Management.

 Giving On Job training to Counselors, Patient care associates.

 Random Counseling.

 Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)

 Interaction with Doctors about Targets, High Value Cases & Procedures.

 Co-ordination with Surgeons.

 Attending to patient Complaints of your zone & speaking to them personally.

 Prepare monthly tour plan and submit for approval.

 Daily and monthly report with summary of area with explanation.  Define and drive Standard Operating Procedures for service excellence. * Responsibilities can be modified subject to necessity.

Job Type: Full-time

Pay: ₹40,000.00 - ₹80,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Hospital operation management: 3 years (Required)

Work Location: In person