Hospitality Manager

Job Summary:

The Hospitality/Floor Manager plays a hands-on leadership role on the restaurant floor, ensuring every guest receives exceptional service while fostering a positive, high-performing team culture. You’ll serve as the key liaison between the front-of-house staff, the culinary team, and guests—championing excellence in every detail of the dining experience.

Key Responsibilities:

• Lead, train, and inspire FOH team members to deliver warm, attentive, and elevated service.

• Maintain a visible presence on the floor, actively engaging with guests to ensure satisfaction and resolve issues gracefully.

• Monitor daily operations with a sharp eye for detail—from table presentation to service timing.

• Support the GM in implementing systems and processes that drive efficiency and consistency.

• Foster a culture of teamwork, respect, and continuous improvement.

• Assist in recruiting, onboarding, and scheduling staff to ensure optimal coverage and performance.

• Uphold and model all health, safety, and sanitation standards.

• Identify opportunities for service or operational enhancements and participate in strategic planning for growth.

What We’re Looking For:

• Proven experience in a supervisory or managerial role in a full-service or upscale casual restaurant.

• Passion for hospitality and a strong commitment to delivering exceptional guest experiences.

• High emotional intelligence with a natural ability to motivate, coach, and lead a team.

• Attention to detail and a proactive approach to problem-solving.

• Ability to thrive in a dynamic environment and maintain composure under pressure.

• Familiarity with POS systems, scheduling software, and service standards.

• Flexible availability including evenings, weekends, and holidays.

What We Offer:

• Competitive salary

• Opportunities for advancement and professional development

• A collaborative and supportive team environment

• Staff / Manager meals and employee perks

• The chance to grow with a brand rooted in quality, community, and hospitality

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person