Hospitality Property Inspector

Pittsburg Hospitality Inspector Role (Part Time)

Company Description:

Bespoke Stay is one of the fastest growing short term rental management companies in the area. We are headquartered in Philadelphia with a presence in 10 different markets across the US. You can learn a lot about us by reviewing our Core Values.

• Integrity - We don’t operate under the table and we don’t take what is not ours. We will not backdoor one another or our clients. We will treat everyone with patience and respect. We are confident in our ability to provide a best-in-class service and we will always let that speak for us first and foremost.
• Ownership - Whether a homeowner or a guest, we take ownership over the vacation rental experience from start to finish. We react urgently, truthfully, and responsibly to our owners, our guests and each other. We are honest to ourselves and to our customers and we do not lie. We will not find excuses when things go wrong but will own up to it and provide solutions.
• Transparent, Real-Time Feedback - Because we trust that each of us have different strengths to contribute, we welcome transparent in-time feedback to help us grow, whether it be positive or constructive.
• Competence & Continuous Learning - We put people on jobs according to their strengths, so we have the most competent team. We value continuous learning and are committed to helping each other grow into our best performing team. We are a dynamic team and can stretch our capabilities into uncomfortable areas to learn.
• Meet EVERY Moment - Every interaction, whether initially planned or not, is an opportunity to meet the expressed and unexpressed needs of our owners and guests, as well as to grow our capacity to deliver beyond expectations. For us, we are here to build relationships that last a lifetime, and this starts with going the extra mile in every situation. We operate as a cohesive unit, refusing to let each other fail, and celebrating every victory together.

Job Description:

We are in search of a Hospitality Inspector located in Pittsburgh.

Responsibilities include:

• Inspecting properties after cleaning is performed as required (we have amazing housekeeping partners but we like to perform monthly inspections, or inspections before high dollar reservations just to get an extra pair of eyes on the home)
• Taking inventory of each unit and advising the Hospitality Manager when new supplies are needed
• Taking inventory of storage unit as needed
• Assisting with pre arrival amenities as needed (is someone celebrating a birthday?! You get to fill out a card and leave a bottle of wine)
• Advising the Maintenance Manager of any issues within the property
• Troubleshooting basic issues at the property (is the wifi not working? You will take ownership of it…try to reset the router, check the connection, confirm the password)
• Conducting property tours with potential long term guests (we specialize in short term rentals, but some properties do well on extended stay sites such as Furnished Finder. These tours may be in person or via Facetime with a potential guest)
• Answering questions about the property as needed with the communications teams
• Answering guest questions about property after arrival
• Ability to deliver items to guests in a timely manner after arrival as needed
• Meeting with potential new clients of Bespoke Stay

Qualifications:

• Customer-service minded
• Strong attention to detail
• Strong organization skills
• Ability to communicate effectively with people from various backgrounds
• Must have a valid driver's license and reliable transportation
• Must reside within 20 minutes of Pittsburgh

Compensation:

$18- $23 USD hourly rate

Work Environment:

We do not have an office, inspections/tours/tasks would be done at various managed properties throughout Pittsburgh. A reliable vehicle is needed for this position.

Schedule :

• Flexible schedule based on occupancy and needs
• Thursdays and Fridays are typically the busiest days for property inspections