Hospitality Shift Leader | Craft Beer • Community • Leadership Development

Hospitality Shift Leader

Lead Hospitality. Build Community. Create Memorable Experiences.

At Silver Branch Brewing Company, we believe great beer brings people together, but it's genuine hospitality that keeps them coming back. We are seeking a Hospitality Shift Leader who thrives on creating exceptional guest experiences, developing people, and setting the tone for a warm, welcoming, and high-performing taproom culture.

This role is ideal for a hospitality professional who leads by example, inspires confidence in others, and understands that every interaction—whether with a guest, coworker, or vendor—is an opportunity to create connection and community.

As a Hospitality Shift Leader, you will serve as Manager on Duty, guiding daily operations while coaching and supporting bartenders and servers to deliver outstanding service. You will work closely with the General Manager to uphold Silver Branch standards, develop team members, and ensure every shift reflects our commitment to Gemütlichkeit—a sense of warmth, camaraderie, and belonging.

For individuals looking to grow their hospitality careers, this position offers a clear pathway for advancement into senior leadership roles within our organization.

What You'll Do

Lead the Guest Experience

• Create an atmosphere that is welcoming, engaging, and memorable for every guest.
• Set the standard for hospitality, professionalism, and service excellence.
• Serve as a visible and approachable leader on the floor.
• Resolve guest concerns with empathy, professionalism, and sound judgment.
• Build relationships with regular guests while fostering new connections within the community.

Develop and Inspire the Team

• Coach, mentor, and motivate bartenders and servers to reach their full potential.
• Lead pre-shift meetings and ongoing training focused on hospitality, beer knowledge, salesmanship, and service standards.
• Provide real-time feedback and support during service.
• Foster a positive, respectful, and accountable team culture.
• Collaborate with fellow Shift Leaders and the General Manager to continuously improve team performance.

Drive Operational Excellence

• Ensure all company systems, policies, and procedures are consistently executed.
• Manage floor operations efficiently while maintaining a calm and organized environment.
• Oversee cash handling, sales reporting, and POS management.
• Process online and third-party delivery orders accurately and efficiently.
• Identify opportunities to increase sales, reduce waste, and improve profitability.
• Maintain a clean, organized, and sanitary taproom environment at all times.

What We're Looking For

Hospitality Leadership

• Passion for creating exceptional guest experiences.
• Two or more years of restaurant, brewery, taproom, or hospitality experience with leadership, training, or supervisory responsibilities.
• Strong leadership presence with the ability to earn trust, inspire others, and hold team members accountable.
• Excellent communication skills and emotional intelligence.
• Ability to remain composed and solutions-focused in a fast-paced environment.
• Commitment to accountability, teamwork, and continuous improvement.

Beer Knowledge & Professional Development

• Enthusiasm for craft beer and educating guests and staff.
• Certified Beer Server (Cicerone®) certification preferred.
• If not already certified, willingness to obtain Certified Beer Server certification within 90 days of hire.
• Interest in continuing beer education and pursuing additional certifications, including Certified Cicerone®.

Technical & Organizational Skills

• Proficiency with POS systems, Microsoft Office, and related hospitality technology.
• Strong organizational skills with attention to detail and follow-through.
• Ability to prioritize, adapt quickly, and make sound decisions during busy service periods.

Schedule & Availability

• Full-time position averaging 36–40 hours per week.
• Typically includes up to four Shift Leader shifts and at least one bartending shift weekly.
• Availability to work evenings, weekends, and holidays as business needs require.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to navigate all areas of the taproom safely and efficiently.
• Frequently bend, reach, lift, carry, squat, and perform other physical tasks associated with restaurant operations.
• Ability to lift and carry up to 35 pounds regularly and heavier items with assistance when necessary.

Why Silver Branch?

Silver Branch Brewing Company is built on the idea of Gemütlichkeit—the feeling of warmth, friendship, and belonging that turns a brewery into a community gathering place. We are looking for leaders who share our passion for hospitality, believe in developing others, and take pride in creating experiences that guests remember long after they've left.

If you love great beer, great people, and creating exceptional experiences every day, we'd love to meet you.

Growth Opportunities: Silver Branch is committed to developing hospitality leaders. Successful Hospitality Shift Leaders may have opportunities to grow into General Managers, and other leadership positions as the company continues to grow.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift
• Evening shift

Application Question(s):

• At Silver Branch, we believe great hospitality is about making people feel seen, welcomed, and valued. How do you create a sense of belonging for both guests and employees?

Ability to Commute:

• Silver Spring, MD 20910 (Required)

Work Location: In person