Host

• Multitask with a sense of urgency, while maintaining consistency and accuracy

• Ensure guest safety by following all required safety processes and protocols

• Anticipate guest perception / needs

• Ensure proper usage of RHC equipment (IPad, card readers, Venue Valet touch screens)

• Answer phones with professionalism, effectively addressing guest questions and concerns.

• Answering phones and communicating with servers in regards to large parties.

• Giving guests accurate wait time estimates, setting up a waitlist.

• Know and communicate Railyard menu specials.

• Work with guests on website accessibility issues and general website troubleshooting

• Engage in professional communications with staff and guests

• Assist guests with knowledge of arcade directions.

• Providing customers with menus and answering any initial questions they may have.

• Optimizing seating at different tables to ensure even workload for wait staff.

• Mark the table in the RailYard that has been occupied on the floor plan, reset when tables are cleared.

• Greeting customers as they walk into the restaurant, Helping guests and guiding them to their table.

• Accommodates any special needs to guests, i.e. boosters, highchairs, disabilities.

• Effectively seat guests in RailYard to balance workload for RailYard Reps

• Communicate via walkie with Expediting Dept for assistance when needed

• Must adhere to liquor laws and alcohol policies

• Pre-bus and keep up with overall cleanliness of RailYard.

• Maintain facility cleanliness inside and out, including debris in walk ways, re-setting, restrooms, lobby and patio

• Complete side-work as assigned

• Review bathroom cleanliness each time you use it (per training guidelines), and per assigned duties

• Trash removal

• Teamwork, assisting with all other departments as needed.

• Perform other duties as assigned

Experience and Education:

• Basic math skills

• Must obtain Title 4 certification and Food Handlers Card within 30 days of hire.

• No previous experience necessary

• Prior Hosting experience is a plus
  

• 
  Frequently stoop, kneel, crouch, or crawl

• Regularly: stand, walk, climb stairs, balance

• Use hands to grip, handle, feel, reach

• ListenCommunicate

• Lift 25 pounds or more at waist or shoulder level.