Host

Job Description Summary

The Host at Loch Lloyd Country Club is responsible for providing members and guests with a consistently exceptional experience through professional service, product knowledge, and attentive hospitality. Hosts are expected to uphold the club’s standards in appearance, attendance, service execution, and position responsibilities.

Job Description

Essential Functions

• Work collaboratively with the Food & Beverage Team to ensure member and associate satisfaction.
• Greet all embers in a warm, sincere and helpful manner.
• Interact with Members and staff in a cordial, efficient and professional manner.
• Learn, recognize, and accurately identify members, their member numbers, and guests.
• Provide prompt, professional, and attentive service.
• Maintain cleanliness and organization of all front-of-house and applicable back-of-house areas.
• Clear and set tables
• Prepare to go orders
• Complete all opening, closing, and transition checklists on time.
• Perform additional duties as assigned.
• Maintain a polished, professional appearance at all times.
• Adhere to all appearance standards, including posture and presentation.
• Follow proper communication channels and adhere to schedule.
• Arrive on time and fully prepared for all scheduled shifts.
• Required to demonstrate complete knowledge of offerings.
• Knowledge of beer, wine, spirits, and cocktail offerings.
• Familiarity with daily and weekly specials and all featured items.
• Demonstrate and follow service guidelines and upselling techniques to maximize revenue and experience.
• Communicate with service staff throughout the shift to understand and anticipate room seating, timing, availability, requests and alike.
• Understands and anticipates demand using seasonality, weather, demand, events, and understands golf tee sheet timing.
• Consistently checks scheduling platforms and communicates on proper channels as directed by management.
• Always Represents Loch Lloyd Country Club with professionalism and member confidentiality.
• Operates efficiently through our dining reservation system and keeps accurate details.
• Follows safety and sanitation rules and practices.

Personal Attributes

• Strong organizational and communication skills
• Friendly, welcoming demeanor
• Ability to work independently as guided and as part of a team
• High standards of integrity, honesty, and professionalism
• Commitment to maintaining positive member and associate relationships
• Maintain a neat and professional appearance that reflects the standards of our organization. Specific guidelines and criteria will be provided upon hire and are required for ongoing employment.

Skills & Experience

• Prior hospitality or service experience highly preferred
• Knowledge of food and beverage service
• Basic mathematical and cash-handling skills
• Memorization of menu items and table numbers.

Physical Abilities

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Must be 17 years of age or older
• Required to stand and walk for the entire shift, as well as remain stationary for long periods of time. No leaning or sitting.
• Use hands to finger, hand or feel objects, tools or controls.
• Frequent stooping, bending, pulling and pushing.
• Reach with hands and arms.
• Required to walk, talk and hear consistently.
• Ability to occasionally lift, carry and/or drag up to 50 pounds if necessary.
• Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
• Ability to work non-traditional hours, including evenings, weekends and holidays as directed by club management.