Host

Host Job Description

The ownership of Campsite Brewing Company set out to create an environment where people not only want to come to eat and drink, but one where people want to work. We believe it is the responsibility of a business to possess a culture that empowers its staff, is dedicated to their personal and professional growth, and lifts the community in which it resides. At Campsite Brewing Co. we value excellence, transparency, sustainability, inclusion and connection. We are looking for staff that share these values and are excited to launch and grow our organization alongside us.

The Host/Reservationist serves as the face of Campsite Brewing Co., creating a positive first impression for our guests. This dual role is responsible for managing reservations, greeting and seating guests, and ensuring a seamless dining experience.

Key Responsibilities

• Guest Experience:
• Warmly greet and welcome guests as they arrive.
• Provide accurate wait time estimates and manage seating arrangements to maximize guest satisfaction.
• Maintain a professional and friendly demeanor at all times.
• Reservations Management:
• Oversee and manage the reservation system, including taking phone, email, and online bookings.
• Confirm reservations and communicate with guests regarding special requests, dietary restrictions, or private events.
• Monitor and update table statuses throughout the shift to ensure efficient seating.
• Operational Support:
• Coordinate with the taproom and kitchen teams to manage guest flow and optimize table turnover.
• Communicate effectively with team members regarding special seating arrangements or large parties.
• Assist with maintaining a clean and organized host station and waiting area.
• Customer Relations:
• Address guest inquiries, concerns, or complaints with professionalism and resolve them promptly.
• Uphold Campsite Brewing Co.'s standards of service and hospitality.

Qualifications

• Previous experience in a host, reservationist, or customer service role preferred.
• Familiarity with reservation systems (e.g., OpenTable, Resy) is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• Flexible availability, including evenings, weekends, and holidays.

QUALIFICATIONS

• High school diploma or GED.
• 1+ years of previous experience in a host, reservationist, or customer service role.
• Basic Knowledge of FOH procedures and practices.
• Must be Responsible Beverage Server (RBS) Certified.
• Able to obtain a Level 1 Beer Server Cicerone certification with 14 days of employment.
• Must have a Food Handlers Card.
• Team Oriented.
• Motivated, driven and able to multitask in a fast paced environment.
• Must be at least 21 years of age

PHYSICAL REQUIREMENTS

• Must have the ability to lift, push, pull, or carry items weighing up to 50 pounds (such as beverage containers, ice buckets, trays of food or drinks, and trash disposal).
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, reaching overhead, bending, and squatting.
• Frequently required to use hand-to-finger motions, handle or feel objects, and reach with hands and arms.
• Must regularly move throughout the brewpub between guest areas and kitchen areas while carrying items.
• Ability to work in a state of constant alertness and maintain safety at all times.
• Must be able to understand and respond to directions and spatial awareness cues commonly used in restaurant settings (e.g., "behind" and "corner").
• May occasionally be required to work in outdoor environments or areas with fluctuating temperatures (such as patio dining spaces).

COMPENSATION

• $17.28 an hour plus tips.
• Discounts on beer, merchandise and food.

SCHEDULE

Part-time; weeknight and weekend availability are required.

REPORTING

The Host will report to the Taproom Manager, the ownership, or anyone appointed by ownership.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

We are an equal opportunity employer.

We are proud to be an equal opportunity employer committed to creating a diverse workplace and inclusive culture. The Company makes hiring decisions based solely on qualifications, merit, and business needs at the time. We recruit, employ, terminate, train, compensate and promote without regard to race, color, national origin, religion, sex, sexual orientation, gender identification, marital status, disability, genetic information, pregnancy, veteran status, or any other basis protected by applicable federal, state, or local law. Those applicants requiring assistance with the application and/or interview process should contact the Company.

Pay: From $17.28 per hour

Application Question(s):

• Are there any days or times you are unable to work?

Work Location: In person