Hostess

• Welcome and greet the Guests always with a smile, be polite and show positive attitude.
• After Checking the guests name, find them on a list, doble check how many persons they are, so that accordingly the managers can accommodate.
• Daily service starts as per the schedule prepared by the Restaurant Manager.
• Check with the phone reservations or any recorded message on the answering machine to assure you have all the reservations.
• Check with manager to assure there are no larger or private parties you do not know about it.
• Check dining room service stations for tidiness and sanitation.
• Checks Temperature of the customers and note their details as per the prescribed format.
• Send daily cover report to departments (FOH & BOH).
• Phone call should always be answered within three ringtones answered with a clear voice.
• When new reservation is received over the phone or by email, enter in the system (EAT).
• Double check all the reservations have correct details and are updated at all the times (spelling, notes or any special request).
• Ensure the reception desk area is always clean and tidy.
• Update the table plan well in advance in coordination with the managers and double check the assigned tables.
• Send an updated reservation report for dinner by 6:30 to all the departments (FOH & BOH).
• Ensure you are available at the reception during the working hours, take prior permission before leaving the reception area.
• Send daily reports, the reservation for next day and the weekly forecast service to the manager.
• Clean the menu (QR Code).
• Read and respond to emails on daily basis after due consultation with the manager.
• Calling the customers and confirming the reservations between 11:30 -12:30 for lunch and between 5:30 – 6:30 for dinner.

Job Type: Full-time

Application Question(s):

• Are you currently residing in Bahrain?