Hostess / Guest Experience Coordinator

Job Overview
We are seeking an outgoing and efficient Hostess / Guest Experience Coordinator to join our dynamic team. In this role, you will be the first and last point of contact for our guests, ensuring a warm welcome and farewell, and providing exceptional customer service. You will manage the flow of guests, handle reservations and take out orders, and process transactions accurately while maintaining a positive dining experience. Must be 18+ at time of application.

Responsibilities

• Greet guests immediately upon arrival with an enthusiastic and warm demeanor.
• Coordinate seating arrangements, based on reservations and availability - manage guest flow.
• Seat guests and coordinate with the team to ensure proper communication.
• Answer all phone calls promptly and politely.
• Enter and manage reservations effectively to optimize seating capacity.
• Enter and process take-out orders using Toast POS.
• Handle cash and credit transactions efficiently while ensuring accuracy in billing.
• Accurately pack take out and delivery orders, ensuring accuracy and customer satisfaction.
• Address guest inquiries and concerns promptly, thanks to thorough knowledge of the menu and allergens.
• Maintain cleanliness and organization of the front-of-house area (includes cleaning and organizing menus, cleaning check books, etc.)
• Collaborate with kitchen staff and servers to ensure smooth service flow.
• Uphold high standards of hospitality and guest relations throughout the dining experience.
• Occasionally assist with light house-keeping duties, such as assisting servers with bussing, taking and preparing guests drink orders, etc. (As needed)
• Enthusiastically thank guests for visiting as they leave, and encourage future visits.

Requirements

• WEEKEND AND HOLIDAY AVAILABILITY IS A MUST.
• 1 YEAR OF HOSTING OR SERVING EXPERIENCE IS REQUIRED.
• Must be personable and outgoing - happy to interact and help guests.
• Ability to work well under pressure in a fast-paced environment while maintaining professionalism.
• Strong customer service skills with an emphasis on communication and phone etiquette.

Experience

• Knowledge of Japanese cuisine is preferred but not required.
• Background in food service or hospitality is highly desirable.
• Familiarity with POS systems is a plus.

Benefits

• Family Staff Meal
• Dining discounts
• Career growth potential
• Flexible scheduling

Join us as we create memorable experiences for our guests through exceptional service!

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Application Question(s):

• Are you available to work weekends and holidays?

Experience:

• Host/hostess: 1 year (Required)

Ability to Commute:

• Hightstown, NJ 08520 (Required)

Work Location: In person