Hostess - High Society

You ll love what you do and take pride in delighting our guests:

You will take an integral part of the day to day operations of the F&B outlet to ensure our guests receive nothing but the best experience.

You will be in charge of warmly greeting our guests, escorting them to their tables and fare welling at the end.

You will also be in charge of responding to guest enquiries by email or telephone, by being well versed and holding a strong knowledge of the offerings in the outlet, you are able to convert enquiries into reservations which will assist in the outlet achieving their targets

Serving others is your passion, you will ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.

You will also be in charge of ensuring the rest of the team is aware of upcoming reservations, special events and guest chefs/bartenders ensuring their knowledge is second to none and they are able to assist our guests in the best possible way and help with cross selling other outlets.

Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Hostess you ll have the opportunity to bring these to life and continue to create our legacy.

You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.

By taking part in a daily team briefing pre-service, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.

During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet, high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.

Together with your team of hostesses, you ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation whilst cross selling other hotel outlets to existing guests. The items shared are the essence of a day in the life of a Hostess but we ll make sure you are provided with specifics on how we care for our hotel.

You ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.

You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.

Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.

English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.