Host/Hostess

Job Summary
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a smooth dining experience. This role requires excellent communication skills and a passion for providing exceptional customer service in a fast-paced restaurant environment.

Duties

• Greet guests as they arrive and provide them with menus.
• Manage the seating chart to ensure efficient table turnover and guest flow.
• Answer phone calls with professionalism, handling reservations and inquiries.
• Assist in maintaining cleanliness and organization of the front-of-house area.
• Collaborate with servers and kitchen staff to ensure timely service.
• Provide information about menu items, specials, and restaurant policies.
• Handle guest complaints or concerns with empathy and professionalism to enhance guest relations.

Skills

• Previous Host/Host or food service experience is preferred.
• Strong customer service skills with a focus on hospitality.
• Excellent communication skills, both verbal and written.
• Familiarity with POS systems such as Open table or Resi is a plus.
• Experience in hotel or guest services can be beneficial.
• Ability to multitask and maintain composure in high-pressure situations.
• Knowledge of serving etiquette and restaurant operations is advantageous.
• Professional phone etiquette to manage reservations and inquiries effectively. Join our team as a Host/Host where you will play a crucial role in creating memorable dining experiences for our guests!

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule

Work Location: In person