Host/Hostess

A Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.

A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host/Hostess cares for our Guests by performing light housekeeping duties such as cleaning glasses and menus. A Host/Hostess ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones. Availability must include nights and weekends.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or working conditions associated with the role.

Responsibilities:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Tend to special Guest needs and requests.
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; when needed
• Contribute to team effort by accomplishing side work as needed

Requirements:

• Organizational skills
• Excel in communication skills
• Must be able to take on leadership roles
• Must be upbeat, outgoing and positive
• Ability to work effectively within a team
• Ability to thrive in a fast pace environment
• Must have flexible hours
• Must have the endurance for long shifts 6-8 hours

Host/Hostess top skills & proficiencies:

• Customer Service
• People Skills
• Professionalism
• High Energy
• Multitask
• Thoroughness
• Planning
• Basic Math
• Teamwork
• Attention to Detail
• Verbal Communication
• Organized
• Flexible
• Management SkillsResponsibilities:
• - Greet and welcome guests as they arrive at the restaurant or hotel- Escort guests to their assigned tables or rooms- Provide menus and inform guests about daily specials- Take reservations and manage the waitlist- Answer phone calls and assist with inquiries or reservations- Maintain a clean and organized host/host station- Collaborate with servers, bartenders, and kitchen staff to ensure smooth operationsQualifications:

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• - Excellent customer service skills with a friendly and welcoming demeanor

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• - Strong communication skills and phone etiquette

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• - Ability to multitask and handle high-pressure situations

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• - Knowledge of hospitality industry practices and standards

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• - Familiarity with Aloha POS or similar point-of-sale systems is a plus

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• - Previous experience in guest relations or guest services is preferredWe offer competitive pay and opportunities for growth within our organization. If you have a passion for providing exceptional customer service and creating a positive dining or lodging experience, we would love to hear from you. Please submit your application with your resume attached.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person