Host/Hostess

Job Title: Host/Hostess

Department: Outlets

FLSA Status: Non-Exempt (Hourly)

Position Pay: $19.00 per hour

Hours: This position would be flexible to work both AM and PM shifts to provide coverage as needed

Weekend coverage is needed consistently: If you are looking for weekends off, this is not the job for you

Reports to: General Manager

Location: Allegria Hotel – 80 West Broadway, Long Beach NY 11561

Summary:

• Welcome every guest with a bright, beautiful smile and a friendly greeting

• Determine the guests’ needs and offer kind or generous treatment

• Seat guests immediately, if possible

• Help guests feel welcome and comfortable

• Remain seamlessly organized

• Monitor the flow of business

• Offer thoughtful farewells

Duties and Responsibilities include the following. Other duties may be assigned.

Guest Interactions

• Open doors as guests enter the restaurant

• Greet every guest with a bright, welcoming smile and a friendly welcome immediately as they enter the restaurant

• Seat guests at tables immediately, if possible

• Help guests feel welcome and comfortable

• Complete Wait Sheets accurately

• Complete Table Count Sheets accurately

• Answer the telephone with a smile

• Answer guest questions

• Offer a thoughtful farewell as guests leave the restaurant

• Use specified techniques to please unhappy guests

• Open doors as guests exit the restaurant

• Complete Restroom Checklist accurately

Process Orders

• Process To-go order on an as needed basis

Bus and Re-set Tables

• Assist servers by pre-bussing tables

• Clean tables, chairs, booths, and table bases with sanitizing solution

• Sweep or Bissell floors

• Re-set tables with silverware, napkins, and condiments

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of order processing systems, word processing, spreadsheet, design, internet, and project management software.

Education/Experience:

High School Diploma or equivalent. Related experiences service guests.

Certificates and Licenses:

• None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to see at a distance (20 feet), at close range (12 inches), distinguish between shapes, and utilize peripheral vision to avoid potential hazards

• Able to hear in one or both ears so that verbal communication can be received, understood, and acted upon

• Able to read, write, and perform addition/subtraction calculations

• Able to control and utilize fingers to write

• Able to bend, handle, carry, lift, reach, wipe, climb, and stoop

• Able to walk and stand for up to 8 hours