Host/Hostess

$16.79 + TIPS

**MUST HAVE FULL-TIME AVAILABILITY (20+ hours, weekly)**
*Looking for open availability/flexible schedule*

The host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The host will greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter guests names into the computer system, show them to their table and bid them farewell as they leave.

A host must be able to carry natural conversation with guests without sounding scripted or intrusive. As a member of an energetic team, the host will answer the phone, take reservations, messages, direct calls and answer questions. Additionally, the host cares for our guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. Availability must include nights and weekends

Responsibilities:

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to appropriate table or dining area, present menus and announce server's name
• Use visual cues to seat guests in either the bar or dining area depending on their preference
• Inform guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the dining or bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages

Requirements:

• Must be able to read menus
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests' needs to communicate with, Bussers, Managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to articulate clear greetings and farewells to Guests
• Must be able to understand requests for assistance
• Must be able to carry trays or supplies (10-30 lbs.)
• A desire to help out where needed and work as part of a team
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• An appetite for learning (and great food)
• Flexibility to work a variety of shifts
• 6 months experience in a full-service restaurant preferred
• Must be upbeat, outgoing and positive
• Must be able to assist Guests and possess great Guest relations skills
• Ability to work positively in a fast-paced environment
• Ability to stand/walk and stay focused and alert for extended periods of time
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone.

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Pay: From $16.79 per hour

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Restaurant: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Denver, CO 80206 (Preferred)

Work Location: In person