Host/Hostess

Job Summary

City Cellars HTX is seeking professional and polished Hosts/Hostesses who can lead the front line of hospitality with warmth, precision, and grace under pressure. As the first and last impression of our guest experience, you will play a vital role in ensuring a welcoming, smooth-flowing, and thoughtfully executed service from the moment guests arrive. This role is ideal for someone who thrives in high-energy environments and can juggle multiple tasks with ease—while keeping their cool and their smile.

Key Responsibilities

• Greet every guest with enthusiasm, professionalism, and genuine hospitality.
• Manage OpenTable reservations, waitlists, and walk-ins with attention to pacing and table management.
• Maintain clear communication with the FOH and BOH teams to coordinate guest seating, turn times, and service flow.
• Handle guest inquiries, requests, and complaints with tact and urgency.
• Keep the host stand and entryway organized, clean, and visually on-brand at all times.
• Anticipate guest needs and maintain a sense of calm during peak periods.
• Uphold the City Cellars standard of presentation, professionalism, and warmth.
• Manage to-go pickup interactions with efficiency and hospitality.
• Communicate timing and table updates clearly to managers and servers.
• Maintain a working knowledge of the menu and specials to assist with light guest guidance when needed.
  
  

Qualifications

• 1+ year experience as a host in a high-volume, full-service restaurant.
• OpenTable experience required; strong understanding of seating flow and turn time pacing.
• Excellent multitasking, communication, and conflict-resolution skills.
• Calm, courteous demeanor with the ability to work in fast-paced environments.
• Strong organizational skills and professional presentation.
• A team-first attitude with a flexible and guest-centric approach.
• Must be available for weekend and holiday shifts.
  
  

Availability Requirements

• Hosts/Hostesses must be available to work a minimum of 24 hours per week. Weekend availability is required.
  
  

Compensation

• $10–$14/hour, based on experience and performance
  
  

What We Offer

• Subsidized health insurance (eligible from day one; increased employer contribution after 90 days)
• Standard Paid Time Off policy (vacation, personal, and sick days)
• Steady, set schedule
• Daily family meal
• Team-oriented, supportive culture