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Host/Hostess at The Heirloom Room Creekside Restaurant-Gatlinburg
Job Summary:
The role of Host/Hostess is responsible for being an upbeat and kind presence to
greet guests when they enter our organization. It is key for the Host/Hostess to remain positive and
courteous with each and every guest while welcoming and escorting them to the appropriate
location/table.
Specific Responsibilities:
- Courteously greet and escort guests to tables and assist in seating.
- Assist in preparing the restaurant for service and always maintaining the cleanliness of the
- Maintain positive guest relations at all times
- Be familiar with the menus of the restaurant and be able to highlight items for guest
- Maintain complete knowledge of table and seat numbers, proper table set ups
- Guide servers and bus persons in table set-up
- Be aware of wait times and notify the guests during busy times
- Extend courteous departures as guest leave to ensure the guest had a pleasant dining experience
- Complete closing duties as assigned
- Restock supplies
- Check with kitchen to verify menu items are readily available
- Keep in constant contact with the servers, manager, and the kitchen to ensure timing and
- All other duties as assigned
Reports to: General Manager or Food & Beverage Manager
Optimum Attributes:
- Sufficient education and literacy needed to identify and read product labels and to
- Ability to read, write, speak, and communicate in basic English preferred
- Experience in customer service is strongly preferred
- Detail-oriented and thorough.
- Ability to remain discreet and respect the privacy of guests.
- Ability to perform consistent work to the highest of standards.
- Customer service skills and ability to be friendly sometimes while doing other tasks
- Verbal communication skills
- Ability to operate various operating systems
- Ability to solve issues independently
- Ability to work as a team
- Ability to memorize and describe menu items
- Decision making skills
Benefits:
- Health Insurance
- Discounted Vision and Dental Insurance
- Discounted Hotel Rooms
- Paid Time off / Vacation Pay
- Sick Pay
- Daily Pay with ZayZoon
Standing for extended periods of time- Continuous walking and movement
- Must be able to lift up to 25lbs
Working Conditions:
- Most work is done indoors with some outdoor exposure when taking or greeting guests on
- Possible exposure to heat and cold depending on season
- Exposure to a somewhat noisy environment
At AATMOS, we value our employees and offer a range of benefits including competitive pay, opportunities for career advancement, and a positive work environment. Join our team of dedicated professionals committed to providing outstanding guest experiences.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the role.
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