Host/Support Person for Downtown Mpls Restaurant

Chloe, an American Bistro in Downtown Minneapolis, was created by the multi-talented team of Restore Restaurant Holdings, which also owns and operates EaTo.

Located at 700 S. 3rd Street, inside the historic Canopy by Hilton Minneapolis Mill District hotel, the restaurant is known for its warm hospitality and classic fare from elevated apps to burgers, fish and steak frites. Open for both weekday lunches (Tues.-Fri.), happy hour and dinner.

Restore Restaurant Holdings is pioneering a new way of running a restaurant company by collaborating with successful restaurateurs to rebuild the hospitality business in downtown Minneapolis and surrounding areas. RRH is headed by co-founders, Dennis Monroe and his son, Matthew Monroe. Also joining the company are sons Alex and JJ Monroe, who each bring their own talents to the hospitality-focused company.

Position Summary

As a Host/Hostess for our new restaurant, we expect you to have fun, be engaged and take care of the guest. What makes our Host/Hostesses different from everyone else is we give you the opportunity to be yourself. You don’t have a ‘script’ to follow; we give you free reign to customize your guests’ experiences to what they want. We trust you to do this and we’ll help you get there. The restaurant Host/Hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the Host/Hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the Host/Hostess.

The Host/Hostess is a personal representation of the service and overall hospitality of the staff of the restaurant. While guests are waiting to be seated or waiting for takeout orders to be ready, it is the job of the Host/Hostess to ensure that the guests are made comfortable and kept informed of the status of their orders or wait times. The Host/Hostess may offer drinks and/or finger food to the guests who must wait.

As guests arrive, the Host/Hostess assesses the dining room and, if an accommodating table is available, escorts the guests to the dining room. In some restaurants, Host/Hostesses are also responsible for taking initial drink orders. Depending on individual restaurant policy, Host/Hostesses either fill the drink order or give the information to the responsible food server. Upon returning to the station, Host/Hostesses also make any necessary changes to the dining room occupancy chart.

Essential Duties & Responsibilities

Below are the four main categories of your training. You may believe you have all these attributes & knowledge; that is entirely possible. However, we want to make sure you understand our expectations and a little review never hurt anyone. Of course, the expectations are not limited to the key points below; they are simply a snapshot.

Genuine Hospitality

• This looks different person to person – show yours
• Pay attention to the little things – your guests will appreciate it whether they realize it or not
• Read your guest and anticipate their needs
• Have a positive attitude and smile!

Salesmanship

• Be genuine. No script. Show your personality
• Your guests should know your name – because you introduced yourself and not because they read it on the check.
• Build your own little business. Keep the guests coming back for more
• Having complete awareness of the atmosphere
• Sell to your guest. Guide them through their experience. Give them options.
• Talk to your guests. Build relationships.

Service Standards

• Prepare for your shift – proper uniform, great attitude, ready to work
• Adhere to the service cycle; our guests expect timeliness and correct service

Knowledge

• Be prepared to answer all sorts of questions about our food, beer, wine, cocktails AND our company! (and if you don’t know the answer to something, don’t guess – find out…)
• Continue to learn – ask questions.
• Monitor the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests.
• Monitoring the guest waiting list, and ensure that the needs of the guests are met while they are waiting.
• Answer the telephone, book reservations and move tables together to accommodate large parties.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with coworkers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, guests, vendors and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates.
• Perform all other duties as assigned.

Physical Activities and Requirements of Position

• Talking - Especially where one must frequently convey detailed or important instructions, information, and ideas accurately, loudly, or quickly.
• Hearing Ability - Able to hear average or normal conversations and receive ordinary information.
• Repetitive Motion - Movements frequently and regularly required using the entire body.
• Visual Abilities - Average, ordinary, visual activity necessary to prepare or inspect documents, containers and food items.
• Physical Strength - Prolonged standing, walking, bending, climbing, lifting, twisting and moving. Able to lift up to 75 pounds occasionally. Lifting over shoulders regularly.

Mental Activities and Requirements of Position

• Reasoning Ability
• Ability to deal with a variety of variables.
• Able to interpret various instructions.
• Mathematics Ability
• Ability to perform basic mathematical functions.
• Language Ability
• Ability to read a variety of books, magazines and instruction manuals.
• Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation and variation in word order, using present, perfect, and future tenses.
• Ability to speak, read and write fluent English

Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative and are not inclusive of the initiative expected to assume other responsibilities as needed.

Job Type: Part-time

Pay: $16.37 - $18.00 per hour

Shift:

• Evening shift

Work Location: In person