Hotel 43 Front Desk Agent

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2504312 Description:

• Experts in the art of hospitality, Hotel 43 and the Block22 Companies
  
  

create memorable experiences. We are a destination for experiences

beyond the ordinary, the heart of downtown Boise**. **As a front desk

agent at Hotel 43, youll deliver personalized service with poise and

professionalism, setting the tone for a seamless and elevated guest

experience.**

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Responsibilities:

• Answer property questions; provide accurate information regarding
  
  

hotel amenities, rooms, restaurants, and directions.

• Performs all front desk duties including check-in, check-out, room
  
  

assignments, and guest key issue.

• Verify charges, collect payment and post to the corresponding guest
  
  

folio in an accurate and efficient manner.

• Assist in the coordination and support of other departments as
  
  

necessary.

• Respond to and resolve guest complaints, creatively solve problems,
  
  

anticipate, recognize, evaluate, and resolve potential difficulties.

• Create, change, and understand guest & group reservations.
• Maintain the appearance and operations of the front desk, lobby, and
  
  

gift shop.

• Attend periodic department trainings & meetings.
• Complete all duties in accordance with property standards and adhere
  
  

To All Company Policies And Legal Requirements Regarding Safety,

health, and welfare of guests, employees, and the property.

• Provide genuine hospitality engage with guests, create experiences,
  
  

and deliver exceptional customer service.

• Other related duties as assigned.
  
  

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Requirements:

• Excellent written & verbal communication skills
• Consistent positive attitude
• Ability to problem solve & multi-task
• Ability to work well independently, & as part of a team
• Competent level of IT proficiency
• Ability to stand for long periods of time
• Must be available on weekends & holidays
• Previous experience in customer service is a plus
  
  

Physical Requirements:

Prolonged periods of standing at front desk and working on a computer.

Ability to lift, carry and manipulate various items (ex: luggage)

weighing up to 50 pounds

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• Block 22, LLC is proud to offer a comprehensive benefit package to its
  
  

full-time employees**

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Successful candidates exhibit the core values of **Teamwork, Respect,

Integrity** and **Passion** while delivering our core purpose **of

serving and inspiring our communities by creating memorable experiences

through integrity and teamwork.**

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Equal Opportunity Employer, including disability/protected veterans\

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Equal employment opportunity, including veterans and individuals with

disabilities.\

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PI282571855