Hotel Administrative Assistant

Job Overview

Ascend Hotel Group is seeking a highly organized, detail-oriented, and proactive Administrative Assistant to support the Chief Operating Officer (COO) and corporate operations team. This role is responsible for assisting with day-to-day administrative functions, coordinating communication between hotel properties and corporate leadership, tracking operational initiatives, and ensuring organizational efficiency across multiple hotel locations.

The ideal candidate is professional, dependable, and capable of managing multiple priorities in a fast-paced hospitality environment.

Key ResponsibilitiesAdministrative Support

• Provide direct administrative support to the COO and corporate leadership team.
• Manage calendars, appointments, meetings, and travel arrangements.
• Prepare reports, presentations, correspondence, and meeting agendas.
• Maintain organized digital and physical filing systems.
• Answer and direct phone calls, emails, and inquiries professionally.

Operations Support

• Follow up with General Managers and department heads on assigned tasks and deadlines.
• Track weekly operations reports, action plans, and property initiatives.
• Assist with payroll, scheduling, and employee documentation as directed.
• Monitor and organize operational records, vendor contracts, and company documentation.
• Support hotel onboarding and training administration.

Communication & Coordination

• Coordinate communication between corporate leadership and hotel management teams.
• Schedule and organize meetings, conference calls, and training sessions.
• Prepare meeting notes and distribute follow-up action items.
• Assist with company events, property visits, and special projects.

Reporting & Data Management

• Compile operational, sales, and financial reports as requested.
• Maintain spreadsheets and databases accurately.
• Track project progress and provide status updates to leadership.
• Ensure confidential information is handled appropriately.

General Office Responsibilities

• Maintain office organization and supplies.
• Process mail, invoices, and administrative paperwork.
• Assist with vendor communications and account management.
• Perform additional duties and special projects as assigned.

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• Minimum 2 years of administrative, office management, or hospitality experience preferred.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to maintain confidentiality and professionalism.
• Hospitality experience is a plus.

Skills

• Exceptional attention to detail
• Strong multitasking abilities
• Problem-solving mindset
• Professional communication skills
• Ability to work independently and as part of a team
• Strong follow-through and accountability

Compensation & Benefits

• Competitive compensation based on experience.
• Paid time off.
• Professional development opportunities.
• Growth potential within a rapidly expanding hotel management company.

Reports To: Chief Operating Officer (COO)
Location: Corporate Office / Hybrid (as applicable)
Employment Type: Full-Time

Join Ascend Hotel Group and play a key role in supporting the growth and success of our expanding hospitality portfolio.

Pay: $15.00 - $19.00 per hour

Work Location: In person