Hotel Front Desk

• 1. Guest Service & Interaction (The Core)
• Check-In: Welcome guests warmly, verify reservations, collect identification and payment, assign rooms, explain hotel amenities, and issue key cards.
• Check-Out: Process departures efficiently, handle final billing, return incidental holds, solicit feedback, and thank guests for their stay.
• Concierge Services: Provide information on local attractions, restaurants, transportation, and events. Make reservations, arrange taxis, and offer directions.
• Problem Resolution: Handle guest complaints, requests, and issues (e.g., room changes, maintenance problems) promptly, professionally, and empathetically. Escalate to management when necessary.
• Communication Hub: Answer phone calls, route internal calls, and manage general email inquiries. Serve as the main point of contact for guests in the lobby.

2. Reservations & Revenue Management

• Manage Bookings: Handle reservation requests via phone, email, or in-person. Input and update bookings in the Property Management System (PMS).
• Rate Management: Understand and apply different rate structures (rack, corporate, group). Promote upselling (e.g., room upgrades, late check-out, breakfast packages).
• Availability Control: Monitor room inventory and anticipate sell-out nights. Manage overbookings strategically with supervisor guidance.

3. Administrative & Operational Tasks

• Cash Handling & Financial Reconciliation: Handle cash, credit, and debit transactions securely. Maintain a balanced cash drawer.
• PMS Operations: Master the Property Management System for all front-office functions.
• Key Card Management: Program, issue, and deactivate electronic key cards.
• Reporting: Complete daily logs, shift reports, and communicate any special incidents or requests to the next shift and other departments (Housekeeping, Maintenance).
• Mail & Messages: Manage guest mail, packages, and message delivery.

Job Types: Full-time, Permanent

Pay: QAR2,000.00 - QAR2,500.00 per month