Hotel Front Desk Clerk

Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various tasks efficiently in a fast-paced environment.

Shifts Available: 3PM - 11PM Full or part time, must work weekends

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out processes, ensuring accuracy in guest information.
• Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
• Maintain an organized front desk area, including managing reservations and maintaining records.
• Operate multi-line phone systems to assist guests with inquiries or requests.
• Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.

Skills

• A background in hospitality or hotels is required.
• Excellent customer service skills with a focus on guest relations.
• Proficiency in phone etiquette and experience with multi-line phone systems.
• Previous hotel experience is required, particularly in front desk or guest services roles.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong organizational skills with attention to detail in managing reservations and guest information.

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person