Hotel Front Desk Clerk

STAYYBRIDGE SUITES Duluth GA

Job Summary
Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face of our establishment! This energetic role involves providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will create memorable experiences for our guests, setting the tone for their entire stay. If you thrive in a fast-paced environment and love engaging with people from all walks of life, this is the perfect opportunity to showcase your hospitality skills and grow within the hotel industry.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression.
• Manage guest check-ins and check-outs efficiently using multi-line phone systems and hotel management software.
• Handle guest inquiries, requests, and complaints with patience, empathy, and proactive solutions.
• Process reservations accurately via phone, online platforms, or in person, ensuring all details are correct.
• Maintain guest records and update information promptly to support seamless guest experiences.
• Coordinate with housekeeping and maintenance teams to address guest needs and ensure room readiness.
• Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy.
• Uphold excellent phone etiquette while managing multiple lines to assist guests and internal departments effectively.
• Promote hotel amenities, services, and local attractions to enhance guest satisfaction and engagement.
• Support guest relations initiatives by fostering a welcoming environment that encourages repeat visits.

Skills

• Strong background in hospitality management with experience in hotel front desk operations. IHG Experience a plus
• Bilingual or multilingual abilities to communicate effectively with diverse guests.
• Excellent customer service skills with a focus on guest satisfaction and problem resolution.
• Knowledge of hotel management systems, reservation software, and multi-line phone systems.
• Experience with night audit procedures and financial reconciliation processes.
• Exceptional communication skills, including phone etiquette and professional demeanor.
• Ability to handle high-pressure situations calmly while maintaining attention to detail.
• Familiarity with resort or hotel environments, understanding hospitality standards and guest expectations. Embark on a rewarding career where your enthusiasm for hospitality makes every guest feel valued! We are committed to fostering an inclusive environment that celebrates diversity, supports professional growth, and recognizes your contributions every step of the way.

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Free parking
• Paid time off
• Referral program

Work Location: In person