Hotel Front Desk Clerk 2nd Shift

Overview
Join our dynamic hospitality team as a Hotel Front Desk Clerk working the 2nd shift! In this lively role, you will be the welcoming face of our hotel, providing exceptional guest services and ensuring smooth operations during evening hours. Your energetic approach and attention to detail will help create memorable experiences for our guests, fostering a warm and inviting atmosphere. If you thrive in a fast-paced environment and have a passion for hospitality, this is your opportunity to shine!

Duties

• Greet guests warmly upon arrival, check them in efficiently, and handle all front desk transactions with professionalism.
• Manage multi-line phone systems, answer inquiries promptly, and provide accurate information about hotel amenities and local attractions.
• Assist guests with special requests, reservations, and check-out procedures to ensure complete satisfaction.
• Conduct night audit procedures, including balancing accounts and preparing reports to maintain accurate financial records.
• Maintain guest relations by resolving issues quickly and courteously, ensuring a positive experience every time.
• Uphold phone etiquette standards and ensure all guest interactions reflect our commitment to excellent customer service.
• Support hotel management with administrative tasks related to guest services, reservations, and front desk operations.

Requirements

• Proven experience in hospitality management or hotel front desk roles, with a strong focus on guest services.
• Bilingual or multilingual skills are highly desirable to assist diverse guests effectively.
• Knowledge of hotel management systems and night audit procedures is preferred.
• Exceptional customer service skills with a friendly, energetic demeanor.
• Ability to handle multi-line phone systems professionally while maintaining composure during busy periods.
• Strong communication skills, including phone etiquette and guest relations expertise.
• Previous hotel experience in resort or similar hospitality settings is advantageous. Join us in delivering outstanding hospitality experiences! We value energetic individuals who are passionate about guest satisfaction and eager to contribute to a vibrant team environment. This paid position offers an exciting opportunity to develop your skills in hotel management while making a positive impact on our guests’ stay.

Pay: $13.00 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person