Hotel Front Desk - Holiday Inn

Summary

We're hiring a full-time front desk attendant for our 3 pm-11 pm shift; shifts will include both weekday and weekends.

We currently have a weekend shift differential of $3/hour on top of your regular pay! In addition to base pay, bonuses are paid based on hotel reaching maximum occupancy. Employees who average at least 25 hours per week get PTO after 90 days, and all employees have access to our world-wide travel discounts, and other benefits!

A front desk attendant provides sales and customer service functions related to guest registration, reservations and revenue collections. They ensure that hotel guests receive a safe and secure place to stay with friendly and attentive service.

Responsibilities

• Provide courteous guest service, addressing questions, complaints, or requests promptly.
• Organize and manage daily reservations, check for duplicates, and handle special room requests.
• Perform front desk functions: check-ins, check-outs, reservations, answering phones, and providing wake-up calls.
• Ensure guests are checked in according to credit policies.
• Understand and operate the property management system.
• Offer information on hotel services, facilities, and local attractions (e.g., directions, accessible rooms).
• Handle switchboard services, including messages, mail, and wake-up calls.
• Maintain guest confidentiality and ensure security.
• Be familiar with property security, key control, and fire safety procedures.
• Communicate accurate information to housekeeping (house counts, room status, guest needs).
• Complete necessary front desk paperwork (registration cards, folios, credit card vouchers, etc.).
• Account for receipts, paid-outs, and charges as required.
• Audit and balance cashier reports and cash drawers.
• Follow front office posting and filing procedures.
• Keep front office areas clean and organized.

Qualifications

• High School Diploma or equivalent
• Customer service, sales or hotel experience preferred

Holiday Inn · 4751 Owen Ayres Court · Eau Claire

Pay: $15.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Work Location: In person