Hotel Front Desk Receptionist

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation:

$15 - $16 hourly

Responsibilities:

• Bookkeeping: keep accurate records of all hotel guest account information
• Connect with the housekeeping department to ensure guest accommodations are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Handle customer complaints as necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications:

• High school graduate, GED recipient, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems

About Company

Hello, my name is Jessica, and I'm the Front Office Manager for TownePlace Suites Louisville Airport. We are an extended stay property that caters to the long-term guest who is away from home, or the business traveler for a night or two. I have been with this company for 8 years and love everything about this property. My mission is to be the heartbeat of the organization. I bridge the gap between guest satisfaction and operational efficiency, being the first and last impression of the hotel while developing, supporting, and empowering my team. This is a great company to work for; we are built on a foundation of human connection, psychological safety, and mutual respect.