Hotel Front Desk Receptionist

Overview
We are seeking a dedicated and hospitable Front Desk Agent to join the Front Desk team at our 150-room, boutique hotel located near Times Square. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from all over the world, we would love to hear from you.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Maintain accurate records of guest information and reservations using hotel management software and booking platforms (e.g. IQware, Expedia, Booking.com).
• Operate phone systems to manage incoming calls and provide information as needed.
• Conduct audits as needed to ensure transactions are accurate.
• Assist with billing inquiries and payment processing.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide local area information, recommendations, and directions to guests.
• Uphold hotel best practices while maintaining confidentiality of guest information.

Qualifications

• At least one year of experience in a hotel front desk role
• Ability to quickly learn new software systems and operation procedures
• Familiarity with hotel management software is a plus.
• Ability to perform audit duties as required.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Familiarity with local attractions and restaurants

Availability

• Days or Evenings
• Weekdays or Weekends
• Full-time or Part-time

Join us in creating memorable experiences for our guests while being part of a dynamic team in the hospitality industry!

Pay rate to be commensurate with experience.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Experience:

• Hotel Front Desk: 2 years (Preferred)

Work Location: In person