Hotel Front desk Supervisor - Hyatt Place Newark

Hyatt Place Newark Silicon Valley is seeking a seasoned Front Office Supervisor with minimum 5 years of prior Hotel Front Desk experience who can contribute to our commitment to exceptional guest service, operational excellence, and teamwork. Experience with Hyatt is strongly preferred but not mandatory.

This is not an entry-level role. We are looking for individuals who have already worked at hotel Front Desk for at least 5 years and as a Hotel's Front Desk Supervisor for at least 1 year.This person must fully understand Front Desk Operations, Reservation Management, and be skilled at Check-In Procedures and systems, and Guest Satisfaction procedures—can execute themselves and supervise others.

This role is ideal for someone who values high standards, takes ownership, and delivers a welcoming, efficient, and professional guest experience. The Front Desk Supervisor plays a key role in creating a “larger than home” experience for our guests while helping maintain a clean, comfortable, and inviting environment. The Supervisor is expected to supervise and perform daily front desk operations, take ownership in managers’ absence, assist with training and coaching team members, handle guest concerns professionally, and help ensure smooth operations across all shifts.

Hotel is conveniently located off I-880 in Newark , with an easy commute from Fremont, Union City, Hayward, Milpitas, and San Jose, and Minutes from Tesla Fremont Factory and major Silicon Valley employers.

Important Requirement (Must-Have – Please Read Carefully)

To be considered for this role, candidates must meet all of the following requirements:

• Minimum 5 year of experience working at hotel Front Desk
• Minimum 1 year of experience working at hotel Front Desk Supervisor
• Proven ability to deliver friendly, professional, and guest-focused service
• Dependable, and flexible to cover AM/PM/Night Audits shifts on weekdays/weekends or holidays
• Leadership mindset, team-oriented, caring for the property
• Experience with OPERA is a MUST.

This requirement is non-negotiable. Applications that do not meet the above criteria will not be considered.

Experience using Hyatt Systems is strongly preferred

PLEASE DO NOT APPLY if you do not have recent hotel Front Desk supervisor experience.

Key Responsibilities

As a Front Office Supervisor, you will be responsible for delivering outstanding guest service and ensuring smooth hotel operations. Key responsibilities include:

· Supervise the front desk team

• Supervise, lead and perform daily front desk operations to ensure outstanding guest service and smooth hotel operations
• Lead, support, and motivate front desk associates while maintaining a positive team environment
• Take ownership of guest concerns and resolve issues promptly and professionally

· Implement strategies based on guest review tracking to improve service delivery and
property ratings.

• Train and coach new front desk team members on hotel policies, PMS systems, and service standards
• Perform guest check-ins, check-outs, reservations, room assignments, and other guest services
• Handle groups management and billing
• Act as Manager on Duty in the absence of management to maintain operational continuity
• Ensure accurate handling of payments, billing, and daily reports
• Coordinate with housekeeping and other departments to ensure guest satisfaction and room readiness
• Manage VIP arrivals, special requests, and personalized guest experiences
• Handle phone inquiries, emails, and guest communications in a professional manner
• Monitor inventory and front office supplies to maintain operational efficiency
• Perform Night Audit shifts, including night audit procedures, revenue reporting, and shift balancing
• Maintain high standards of hospitality, professionalism, and appearance at all times
• Cover shifts as needed and support scheduling needs to ensure seamless front desk operations across all shifts
• Ensure compliance with hotel policies, safety procedures, and brand standards
• Handle conflict resolution calmly and professionally while delivering excellent customer service
• Demonstrate reliability, accountability, flexibility, and a strong leadership mindset
• Must have open availability to work during any shifts, weekdays, weekends, holidays
• Must be available to work 36-40 hours per week, including AM and PM shifts, as well as two Night Audit shifts on Fridays and Saturdays

Qualifications

• Minimum 1 year of experience working at hotel Front Desk Supervisor required
• Minimum 5 year of experience working at hotel Front Desk required
• Experience with Hyatt systems/OPERA PMS experience preferred
• Strong communication skills (spoken and written English)
• Ability to work in a fast-paced, guest-facing environment
• Strong multitasking and problem-solving skills
• Reliable, detail-oriented, and able to work independently
• Experience handling complex front office operations and escalations, with strong experience in advanced Oracle OPERA PMS functionalities and demonstrated expertise in accurate guest billing and invoicing, including independently resolving discrepancies (preferred, not required).
• College degree or equivalent required
• Basic computer skills (Word, Excel, etc.)
• Ability to lift, push, or pull up to 20 lbs
• Flexible availability for AM/PM shifts, weekends, and holidays is a MUST
• Must be 18 years or older

What We Are Looking For

We are seeking someone who:

• Has a leadership persona and mindset
• Takes ownership of the guest experience
• Brings a positive, service-first attitude
• Can step in and perform with minimal training

Hourly Pay Rate ($23 to $26): Depending upon the experience and skill set

Pay: $23.00 - $26.00 per hour

Benefits:

• Employee discount

Experience:

• hotel front desk: 1 year (Required)
• hospitality : 1 year (Required)
• Customer service: 1 year (Required)

License/Certification:

• driver license (Preferred)

Ability to Commute:

• Newark, CA 94560 (Required)

Work Location: In person