Hotel General Manager

As the General Manager for our Full-Service Holiday Inn & Suites property, it is imperative to lead with excellence, drive operational efficiency, and ensure the highest levels of guest satisfaction.

You will serve as the primary leader responsible for overseeing all aspects of hotel operations, financial performance, sales and marketing initiatives, and staff development.

Your strategic vision, leadership abilities, and commitment to excellence will be instrumental in achieving our overarching goals of delivering exceptional guest experiences, maximizing revenue, and maintaining brand standards.

This is an exciting opportunity for a seasoned hospitality professional with a passion for leadership to drive operational excellence, maximize revenue, and ensure guest satisfaction.

Candidates must have prior IHG Hotels experience; this requirement is essential and non-negotiable.

Essential Responsibilities

Operational Excellence: You will provide strategic direction and operational oversight to ensure smooth day-to-day operations. From front desk management to housekeeping, food and beverage services, and maintenance, you will uphold high standards of quality, cleanliness, and guest service excellence.

Inventory Management: You will implement effective inventory management practices to monitor stock levels of essential supplies such as linens, toiletries, cleaning materials, and operational equipment. By effectively managing supplies levels, you will contribute to the overall operational efficiency, cost-effectiveness, and guest satisfaction at both properties. Your proactive approach will ensure that the hotels are well-equipped to deliver exceptional experiences to guests while maintaining operational excellence.

Financial Management:With a keen eye for detail and a focus on profitability, you will manage the annual operating budget. Through diligent financial analysis and cost-control measures, you will optimize revenue generation, minimize expenses, and drive sustainable growth.

Sales and Revenue Growth:Your strategic sales and marketing expertise will be key in driving revenue growth and increasing market share for the hotel. Through collaboration with the revenue management teams you will optimize pricing strategies and maximize revenue opportunities. By fostering key client relationships, and leveraging market insights, you will maximize revenue opportunities and achieve budgeted revenue goals.

Staff Leadership and Development: As a dedicated leader, you will recruit, train, and develop a high-performing team. Through effective coaching, mentorship, and performance management, you will foster a culture of excellence, collaboration, and accountability that empowers team members to thrive and deliver exceptional guest experiences.

Guest Satisfaction:You will prioritize guest satisfaction and loyalty by ensuring that the property consistently meets or exceeds guest expectations. Monitoring online reviews and guest satisfaction scores is key to identifying areas for improvement and implementing solutions.

Through proactive guest engagement, timely resolution of issues, and continuous improvement initiatives, you will uphold the reputation of our hotel as a premier destination for hospitality excellence.

Compliance and Quality Assurance: Upholding brand standards, regulatory requirements, and quality assurance protocols will be paramount in your role. You will conduct regular inspections, audits, and compliance checks to ensure adherence to standards and maintain a safe, welcoming environment for guests and staff alike.

Community and Brand Relations: Fostering and maintaining positive relationships with local businesses, vendors, and Brand representatives is key to support the hotel's objectives and foster positive community relations. You will represent the property at industry events, networking functions, and community activities to enhance brand visibility and reputation.

Food and Beverage Operations: As the General Manager overseeing food and beverage operations in our hotel, your responsibilities will involve managing various aspects of dining services to ensure exceptional guest experiences and optimize revenue generation. Some of the responsibilities for this role include:

Quality Control and Standards Quality Control and Standards:

• Ensure consistency and quality of food and beverage offerings by establishing and enforcing standardized recipes, portion sizes, and presentation guidelines.

• Conduct regular inspections and taste tests to maintain high standards of culinary excellence and guest satisfaction.

Operational Oversight:

• Supervise daily operations of food and beverage outlets, ensuring smooth service delivery, cleanliness, and adherence to health and safety standards.

• Coordinate with kitchen, service, and bar staff to streamline workflows, minimize wait times, and enhance overall operational efficiency.

To perform the job successfully, an individual should at minimum demonstrate the following;

Problem Solving, Organization, Communication, Ethics, Dependability, Adaptability, Professionalism, Quality, Judgement, Reasoning, Computer and Software Skills.

Qualifications:

Candidates must have prior IHG Hotels experience; this requirement is essential and non-negotiable.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Bachelor's degree in hospitality management, business administration, or a related field preferred

• Previous experience in hotel management, including leadership roles with increasing levels of responsibility.

• Knowledge of hotel operations, including front desk, housekeeping, food and beverage, and sales and marketing.

• Excellent problem-solving and decision-making abilities.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Strong leadership, communication, and interpersonal skills.

• Ability to read, write, speak, understand, and communicate in English (multilingual preferred).

• Proficiency in financial management and budgeting.

• Flexibility to work evenings, weekends, and holidays as needed.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit; use hands and fingers, handle, feel and reach with hands and arms. Driving as required by business needs.