Hotel General Manager

General Manager – Marriott Aloft Hotel Operations & Leadership

LOCATION: Aloft San Jose Cupertino | 4241 Moorpark Ave, San Jose, CA 95129

SCHEDULE: Full-Time | Flexible Availability Required | Evenings, Weekends, & Holidays May Be Required

PAY: Starting $100K-$110K Annual Salary + Bonus Opportunity

BENEFITS: Executive leadership benefits package including hotel discounts, paid sick leave, paid vacation, health insurance, 401(k) plan, leadership development opportunities, and performance-based incentives.

SUMMARY: Seeking an experienced, service-driven, and strategic hospitality leader to serve as General Manager for our Marriott Aloft property. This executive leadership role is responsible for overseeing all aspects of hotel operations, financial performance, guest satisfaction, team development, sales growth, and brand compliance while creating a culture centered around service excellence, accountability, and operational success. The ideal candidate is a dynamic hospitality professional with proven hotel leadership experience, strong business acumen, and the ability to inspire teams while driving operational and financial results. This role is ideal for a leader who thrives in a fast-paced environment and is passionate about guest experience, associate engagement, revenue generation, and Marriott brand standards.

YOUR DAY-TO-DAY:

• Lead all day-to-day hotel operations including front office, housekeeping, food & beverage, engineering, guest services, sales, and administrative functions.
• Drive exceptional guest satisfaction and operational excellence by maintaining high standards of hospitality, cleanliness, service, and brand execution.
• Lead, mentor, coach, and develop department leaders, managers, and hotel associates to build high-performing teams and a positive workplace culture.
• Oversee recruiting, hiring, onboarding, training, performance management, employee engagement, corrective action, and leadership development initiatives.
• Ensure compliance with Marriott brand standards, company policies, operational procedures, and safety regulations.
• Analyze hotel performance metrics, STR reports, guest satisfaction scores, labor costs, and operational data to identify opportunities for improvement and revenue growth.
• Prepare and manage annual budgets, monthly forecasting, labor planning, and operational expense controls.
• Conduct monthly P&L reviews and partner with department leaders to ensure financial goals and profitability targets are achieved.
• Collaborate with sales and revenue management teams to maximize occupancy, ADR, RevPAR, and overall hotel revenue performance.
• Lead operational meetings, department head meetings, and executive leadership discussions to ensure alignment on hotel priorities and business goals.
• Resolve escalated guest concerns professionally and effectively while ensuring service recovery and guest retention.
• Maintain strong relationships with Marriott representatives, ownership groups, vendors, community partners, and local organizations.
• Participate in community engagement, networking events, and sales initiatives to strengthen the hotel’s market presence and public image.
• Ensure property maintenance, cleanliness, safety, and preventative maintenance programs are executed effectively.
• Support special projects, operational initiatives, renovations, and process improvement efforts as needed.

WHAT IT TAKES TO SUCCEED:

• Minimum of 5 years of progressively responsible hotel leadership or hospitality management experience required.
• Previous General Manager, Assistant General Manager, Director of Operations, or department leadership experience strongly preferred.
• Marriott hotel experience preferred; Aloft, select-service, or lifestyle hotel experience is a plus.
• Strong understanding of hotel operations including front office, housekeeping, engineering, food & beverage, revenue management, and guest services.
• Proven ability to lead teams, drive performance, and create a culture of accountability and service excellence.
• Strong financial acumen including budgeting, forecasting, labor management, P&L analysis, and expense control.
• Sales-minded leader with experience supporting revenue growth, market positioning, and guest loyalty initiatives.
• Excellent leadership, communication, conflict resolution, and organizational skills.
• Ability to analyze operational and financial data and communicate actionable business strategies.
• Proficiency with hotel property management systems (PMS), Microsoft Excel, PowerPoint, and hotel operational reporting systems.
• Strong understanding of guest satisfaction platforms, online reputation management, and service recovery best practices.
• Professional, energetic, and guest-focused leadership style with strong interpersonal skills.
• Dependable attendance, professionalism, and operational flexibility required.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• ESSENTIAL PHYSICAL REQUIREMENTS: Ability to stand, walk, and move throughout hotel property for extended periods; Ability to occasionally lift, carry, push, or move supplies and equipment weighing up to 25 pounds, with or without reasonable accommodation.

ABOUT SHASHI HOSPITALITY GROUP: Shashi Group is a hotel management company with a growing portfolio of branded and boutique properties throughout the San Francisco Bay Area and plans for continued geographic expansion. Strategically positioned within the heart of Silicon Valley, our properties are designed to deliver distinctive hospitality experiences that reflect the energy, innovation, and culture of the communities we serve. At Shashi Group, we are deeply culture-focused and believe our people are the foundation of our success. We are committed to creating an environment where team members are empowered to grow professionally, continue learning, and achieve meaningful career goals. Our philosophy is simple: when you succeed, we thrive. We are built for next-generation travelers who value open spaces, open thinking, and authentic self-expression. Our guests are tech-savvy, confidently social, and drawn to thoughtful design, modern amenities, and vibrant experiences. We understand the evolving expectations of today’s traveler and strive to create welcoming environments that combine innovation, comfort, and community. If you are passionate about hospitality, appreciate forward-thinking environments, and want to be part of a team that values growth, collaboration, and service excellence, we invite you to explore a career with Shashi Group.

EQUAL OPPORTUNITY EMPLOYER: Shashi Hospitality Group is committed to fostering an inclusive and respectful workplace. We are an equal opportunity employer and make all employment decisions based on legitimate business needs, essential job requirements, and individual qualifications, without regard to race, color, religion, creed, national origin, ancestry, citizenship status, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth, breastfeeding or related medical conditions, age, medical condition, genetic information or characteristics, physical or mental disability, reproductive health decision-making, military or veteran status, protected leave status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs, practices, or observances, in accordance with applicable law.

Pay: $100,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person