Hotel General Manager

Job Summary:

Kriya Hotels is looking for a passionate and experienced General Manager. The General Manager’s primary responsibility is to develop, train, and motivate our team to provide exceptional guest experiences while ensuring that the property operates according to Kriya Hotels and franchise standards, leading to overall operational and financial success.

Duties and Responsibilities:

Human Resources

• Recruit, train, schedule and motivate team
• Evaluate and document employee performance; reward, promote and discipline
• Assure that Kriya, franchise, federal, state, and local rules and laws requiring training and certification are followed, and manuals, posters, and forms are implemented and adhered to without exception.
• Respect employee confidentiality. Demonstrate equality and compliance of all employment laws without exception. Responsible and accountable for selection of quality employee development, security and safety. Understand that the employee is the most valuable company asset.
• Counsel, train and coach hotel team members daily. Delegate responsibilities to best utilize all personnel.

Quality Assurance & Asset Management

• Quality Assurance: “Zero defects” driven, quality assurance is inclusive of, but not limited to, the outward appearance and cleanliness of the physical property. QA will be evidenced by employee attitude and overall morale.
• Maintenance of Quality Standards for proper guestroom cleanliness; maintenance of all facilities, service and employee performance.
• Promptly investigate guest complaints; respond to guest comments and surveys per policy and procedure
• Assure protection and safekeeping of all keys. Ensure implementation of key control.

Accounting & Controls

• Review daily, all property operating statistics and statements including night audits for accuracy
• Ensure effective costs and expense management without compromising on guest satisfaction.
• Ensure proper labor management and optimize productivity.
• Ensure proper cash controls and other internal controls to protect company assets
• Review and approve all vendor invoices and packing slips prior to submission
• Responsible for diligent and timely collection of all direct bill accounts.
• Critique monthly financial statements and budgets
• Prepare all reports on a timely basis. Analyze and develop strategies to improve

Sales & Marketing

• Fully understand Revenue Management concepts
• Assist the sales department in the development of annual Sales & Marketing Plan. Give dedicated time to outside sales and relationship maintenance of current clients.
• Review Weekly and Monthly STR and strategize with Sales team to help shift marketshare.

General

• Perform all duties and responsibilities in a timely and efficient manner; project a positive and professional image of Kriya to the public at all times
• Implement and enforce all Kriya rules, policies, and procedures

Qualifications:

• Leadership ability absolutely necessary
• Education – Degree in accounting, business administration, and/or hotel administration preferred.
• Experience – 2 plus years of prior experience as a hotel General Manager required
• Full knowledge of all hotel departments
• Physical – Ability to stand on feet for 8 hours at a time, ability to assist all departments in their work.

Qualities – Honest and dependable; able to work without supervision

• Hands-on management style
• Multi-Task
• Friendly & Hospitable
• Employee Relations
• Organized

Pay: From $85,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person