Hotel Guest Service Officer - Telecommunication / Kuwait

A 5-star luxury hotel in Kuwait is seeking a Guest Service Officer to manage the hotel's telecommunications and guest call center, ensuring prompt and professional handling of all guest calls and requests.

Key Responsibilities

• Answer and route incoming calls promptly and professionally
• Handle guest requests, wake-up calls, and inquiries via phone
• Coordinate with relevant departments to fulfill guest requests
• Maintain accurate logs of calls and guest requests
• Ensure a high standard of phone etiquette at all times

Requirements

• Arabic and English languages
• Clear communication skills and professional phone manner
• Previous experience in a similar role preferred

Sourcing Recommendation

Arabic-speaking countries: Jordan, Palestine, Algeria, Tunisia, Mauritania — plus GCC nationals already based in-country (Saudi Arabia, Oman, Qatar, Bahrain, UAE). Morocco can be considered only for female candidates aged 40+.

Benefits

• Furnished shared accommodation (rent and limited utilities included)
• Airline ticket allowance every 24 months of service
• 30 days' annual vacation as per Kuwait Labour Law
• Arabic language allowance for eligible work days
• Local government medical insurance and workmen's compensation
• Duty meals provided
• Complimentary nights at partner hotels within the group after 90 days of service
• Fitness centre and sports facilities available at staff accommodation
• End-of-service gratuity as per Kuwait Labour Law
• Uniform laundry and dry cleaning provided
• Overtime compensated in hours
• 50% discount on F&B at select outlets (with prior booking)
• No probation period for internal transfers within the hotel group; 3 months for external hires
• 15 public holidays per year
• Monthly service charge distribution based on days worked
• Sick leave after 90 days of employment (tiered pay schedule)
• 3 months' termination notice (or pay in lieu)
• 48-hour work week with 2 days off per week
• Annual salary review in line with hotel policy