Hotel Housekeeping

THE KEY HOTEL

HILTON GARDEN INN DUBUQUE

Q CASINO + RESORT

Hotel Housekeeping

Position Summary

Responsible for cleaning and maintaining guest rooms at The Key Hotel and Hilton Garden Inn, ensuring a welcoming and comfortable environment through attention to detail, professionalism, and respect for guest privacy.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Housekeeping Supervisor

Duties & Responsibilities

• Clean and service guest rooms and public areas to established standards of cleanliness and presentation.
• Replace linens, towels, and amenities as needed and ensure rooms are properly stocked.
• Maintain carts, closets, and work areas in a clean and organized manner.
• Report maintenance needs, safety concerns, and any unusual or suspicious activity promptly.
• Handle lost and found items according to hotel policy.
• Support laundry operations as needed, including washing, drying, and folding linens.
• Follow all safety, sanitation, and company policies and procedures.
• Communicate effectively with supervisors and team members to ensure smooth daily operations.
• Perform other related duties as assigned to support overall hotel operations.
  
  

Required Skills & Abilities

• Detail-oriented with a focus on quality and consistency.
• Maintains discretion and respects guest privacy.
• Delivers work that meets high cleanliness and service standards.
• Interacts with guests in a professional and courteous manner.
• Able to read product labels and communicate effectively with guests.
• Basic English reading, writing, and speaking skills preferred.
  
  

Education & Experience

• Legally authorized to work in the United States.
• Previous hotel housekeeping experience a plus, but not required.
  
  

Physical Requirements

• Requires prolonged standing, walking, bending, pushing, and pulling.
• Must be able to lift up to 15 pounds.
• Flexible to work a rotating seven-day schedule, including occasional afternoon shifts at The Key Hotel or Hilton Garden Inn.
  
  

CULTURAL FIT AND VALUES

Embodies our FORT values—Fun, Ownership, Respect, and Teamwork—by fostering collaboration, transparency, and a service-oriented mindset toward both the organization and the community.