Hotel Housekeeping Supervisor

Pay Rate: $22.50 an hour with $2.00 an hour additional shift differential on Saturday and Sunday

SUMMARY: To oversee the day-to-day Hotel Housekeeping operations. Responsible for a high level of guest service as described in your departments guest service standards.

Essential Duties And Responsibilities

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect completed work for conformance to standards
• Receive staff feedback, follow up and notify management of concerns
• Complete weekly payroll and track work incentives for additional rooms cleaned
• Order supplies and guest amenities and complete monthly linen inventory
• Inventory, record and secure lost and found items
• Assist staff as needed, including cleaning hotel rooms
  
  

Knowledge And Certification, Skills And Abilities

Knowledge and Certification

Required

• High School Diploma/GED or equivalent experience
• 2 years supervisory experience
  
  

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent written, verbal and interpersonal communication skills
  
  

Abilities

Required:

• Ability to work fast and efficiently and complete multiple tasks under pressure while keeping good communication flow with other supervisors and Room Inspectors
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to meet deadlines
• Ability to learn appropriate chemical usage and proper equipment usage
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to control labor costs
• Ability to speak in a clear, concise and pleasant voice
  
  

Required Training

• Treasure Island guest service training
• Bloodborne Pathogens training
• Effectively Handling Harassment training
• Any position-related training as determined by department manager
  
  

PHYSICAL DEMANDS

• Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8+ hours
• Must have a good sense of balance, and be able to bend, kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 50 pounds infrequently
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination
  
  

WORKING ENVIRONMENT

• Work is performed throughout the hotel including exposure to heat and fumes such as cigarette smoke and cleaning chemicals; May require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals