Hotel Manager Management Office (VAJ)

To lead and manage the day-to-day operations of the EHG hotel to ensure that the hotel's objectives and strategic goals are delivered. The role holder ensures a focus on driving maximum financial performance, guest satisfaction and employee engagement. Fundamentally, the role holder is responsible for ensuring that all aspects of hotel operations reflect and deliver the standards of the EHG brand experience. In business units with Hotel Manager as the highest authority, the role holder will be responsible for the commercial success of the business, supporting and challenging the revenue and sales teams to reach room targets, to drive the food and beverage and SPA financial success and productivity, manage leasing's and ROI revenues as well as working with the marketing function to ensure successful and positive marketing campaigns and PR for the hotel.

Responsibilities

To lead and manage the day-to-day operations of the EHG hotel to ensure that the hotel's objectives and strategic goals are delivered. The role holder ensures a focus on driving maximum financial performance, guest satisfaction and employee engagement. Fundamentally, the role holder is responsible for ensuring that all aspects of hotel operations reflect and deliver the standards of the EHG brand experience. In business units with Hotel Manager as the highest authority, the role holder will be responsible for the commercial success of the business, supporting and challenging the revenue and sales teams to reach room targets, to drive the food and beverage and SPA financial success and productivity, manage leasing's and ROI revenues as well as working with the marketing function to ensure successful and positive marketing campaigns and PR for the hotel.

Qualifications

• 10 years of cumulative experience in progressively complex roles, with at least 3 years in a leadership role within a luxury hotel brand.
• A career history that features experience as a hotel manager, EAM of Rooms, EAM of F&B or Director of Operations.
• Strong comprehension of hospitality and accounting systems.
• Advanced knowledge in finance and cost control, to ensure protection of business asset.

Minimum qualification required diploma/degree preferably in hotel management.

Performance metrics

• Completion of projects on time
• Completion of projects within budget
• Completion of projects based on quality

Competencies

• Put Customer First
• Drive for Results
• Disrupt and Challenge
• Learning
• Resilience

What we believe in

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.