Hotel Night Auditor

Job description:

Our Hampton Inn - Marysville is currently searching for the best and brightest in the customer service industry to fill one of our Night Audit role. Checking people in and out... It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire Guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary Guest's request with prompt courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone's day.

Hours: 11pm to 7am - Hourly wage is based upon previous Hotel Night Audit experience

As a Night Auditor, you will

• Greet our Guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of Guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring Guest knows location their room
• Balance and run the Night Audit - this position is scheduled 11pm to 7am. PEP and/or HotelKey PMS experience preferred.
• Assist Guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room types, room rates, packages, promotions, the local area and other general product knowledge and answer Guest questions and inquiries
• Use up-selling techniques to promote our hotel services and facilities and to maximize room occupancy
• Respond to our Guest inquiries and requests, and resolve issues in a timely, friendly and efficient manner
• Field Guest challenges, conduct research and resolve and negotiate solutions for Guest satisfaction
• Receive, input, retrieve and relay messages to Guests
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Hours: 11pm to 7am - Must be able to work Weekdays and Weekends

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person